Question 1

Which of the following are defined for a given change model? (Choose three.)

Options :

A : Phase transitions

B : State model

C : State transition conditions

D : Phase model

E : State transitions

Answer: A,B,C

Question 2

Who can contribute if no User Criteria are specified for 'Can Contribute' in a Knowledge Base?

Options :

A : Knowledge Base Managers

B : No one

C : All users

D : User Criteria Admins

Answer: A

Question 3

When building out a service catalog categorizing items helps users navigate and search in the catalog. Which

roles would allow you to create and maintain categories?

Choose 3 answers

Options :

A : catalog_manager

B : itil_admin

C : catalog_builder_editor

D : catalog_editor

E : catalog_admin

Answer: A,D,E

Question 4

What type of change request does not require CAB authorisation?

Options :

A : Normal

B : Emergency

C : Retrospective

D : Standard

Answer: D

Question 5

What is the objective of using formal approvals in request management?

Select 2 Answers from the below options.

Options :

A : To ensure approval is in place for all requests, including low risk and repeatable items.

B : To ensure that individual items within the order are complete, accurate, and appropriate before work begins to fulfil the items.

C : To ensure that overall orders are complete, accurate, and appropriate before individual items are evaluated.

D : To ensure that overall orders and individual items are evaluated by appropriate groups or individuals after fulfilment occurs.

Answer: B,C