Question 1

How can a user with itil roles resolve a problem?

Options :

A : Manually changing the state to 'Resolved'

B : None of the listed answers

C : Manually changing the state to 'Closed'

D : Clicking on the Resolve button

Answer: B

Question 2

Which ServiceNow applications allow users to order products and services?

Select 3 Answers from the below options.

Options :

A : Service Catalog

B : Service Portal

C : Mobile Agent

D : Now Mobile

Answer: A,B,D

Question 3

You have just upgraded your instance and have not migrated to multimodal change. Using the default settings, when you click on Change > Create new, what page displays?

Options :

A : Change Interceptor

B : Change Form

C : Change Landing Page

D : Change Overview

Answer: A

Question 4

What do change models enable you to define?

Select 3 Answers from the below options.

Options :

A : State transitions

B : Fit-for-purpose state models

C : State charts and graphs

D : State transition conditions

Answer: A,B,D

Question 5

What tool or feature is used in a change request to view and avoid (resolve) the conflicts?

Options :

A : Collision Detector

B : Risk Assessment

C : Change Risk Calculator

D : Scheduling Assistant

Answer: D