Question 1

Technical consultant should participate in requirements workshop(s) and should encourage customizing ServiceNow OOTB processes in order to align with the organizations current processes.

Options :

A : True

B : False

Answer: B

Question 2

Which of the following are defined as a release phase, which is used to group tasks required to carry out the

release? (Choose four.)

Options :

A : Quality Assurance

B : Governance Review

C : Release Planning

D : Review and Close

E : Deployment

F :

Build and Test

Answer: A,C,D

Question 3

(Utah) Change Management features provide ways to calculate and assess the risk and impact of change requests to help minimise the risk and cost of rapid changes in your environment.

Which plugin enables dynamic calculations of the risk and impact of a change?

Options :

A : Change Management - Change Risk Calculator

B : Change Management - Risk Assessment

C : Change Management - Risk Intelligence

D : Change Management - Change Success Score

E : Change Management - Collision Detector

Answer: A

Question 4

What are the different close codes on a change request form?

Select 3 Answers from the below options.

Options :

A : Successful with issues

B : Successful

C : Unsuccessful

D : Canceled

Answer: A,B,C

Question 5

What is the purpose of "Search As" field in the contextual search table configuration?

Options :

A : When enabled, the agent can impersonate the user in the caller field and search for related knowledge articles.

B : When enabled, the contextual search feature will show an additional tab that shows the related articles that are permitted to be seen by the user defined in the "Search as" field.

C : When enabled, the agent can select which user to use when searching for related knowledge articles.

D :

When enabled, the contextual search feature will show an additional tab that shows the related articles that

are permitted to be seen by the caller user.

Answer: B