Question 1

Which two values roll up the hierarchy to the manager for Collaborative Forecasting? (Choose two.)

Options :

A :

Product quantity

B : Quota amount

C : Opportunity amount

D : Expected revenue

Answer: B,C

Question 2

Which ServiceNow application enables a process user to submit, approve, and fulfil requests?

Options :

A : Service Catalog

B : Request Portal

C : Request Management

D : Service Portal

Answer: A

Question 3

ITSM provides IT services for 5 key business areas. Which one of the following is NOT one of them?

Options :

A : Knowledge Management

B : Business Applications

C : Security Operations

D : IT

Answer: A

Question 4

The VP of Finance wants to ensure that once an opportunity is closed, it cannot be modified by any user.

How can an administrator meet this requirement?

Options :

A : Create a workflow field update to update the IsClosed field to True if a closed opportunity is modified.

B :

Set the Do Not Modify Closed Opportunity permission for all profiles.

C : Set all fields to Read-Only on the standard Closed Opportunity page layout.

D : Create an opportunity validation rule with the formula: PRIORVALUE( IsClosed ) = True.

Answer: D

Question 5

Which of the following is NOT included in the incident management lifecycle?

Options :

A : Investigation and Diagnosis

B : Resolution and Closure

C : Creation and Classification

D : Approval and Fulfillment

Answer: D