Smartly Prepare Exam with Free Online CIS-ITSM Practice Test

We offer the latest CIS-ITSM practice test designed for free and effective online Certified Implementation Specialist - IT Service Management certification preparation. It's a simulation of the real CIS-ITSM exam experience, built to help you understand the structure, complexity, and topics you'll face on exam day.

Question 1

How does the ‘Assign to me’ UI action work when you use it on the incident form while the Assignment group is empty and you are a member of multiple groups?

Options :

A : The ‘Assign to me’ UI action is not displayed.

B : Prompts to select the Assignment group first.

C : The Assignment group field becomes read-only.

D : Skips the Assignment group and assigns the incident to you.

E : Automatically populates the Assignment group based on your previous selection.

Answer: B

Question 2

Which of the following plugins should be activated in order to enable ATF for service catalog? (Choose all that apply.)

Options :

A : com.glide.automated_test_framework.service_catalog

B : com.glide.automated_testing_impl.service_catalog

C : com.glide.automated_testing_impl.atf

D : com.glide.automated_testing_impl.service_catalog_portal

E : com.glide.automated_test_framework.service_catalog_portal

Answer: B,D

Question 3

What are the different fields for service catalogue and request fulfilment to track lifecycle information?

Select 3 Answers from the below options.

Options :

A : Status

B : Stage

C : State

D : Request State

Answer: B,C,D

Question 4

Which table does the Change Request [change_request] extend?

Options :

A : Problem [problem]

B : Incident [incident]

C : Request [sc_request]

D : Task [task]

Answer: D

Question 5

Which of the following service catalogs are available OOTB as demo data? (Choose two.)

Options :

A : Software Catalog

B : Technical Catalog

C : Service Catalog

D : ITSM Catalog

E : Hardware Catalog

Answer: B,C