Exam Code: CIS-ITSM
Exam Questions: 999
Certified Implementation Specialist - IT Service Management
Updated: 24 Nov, 2025
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Practicing : 1 - 5 of 999 Questions
Question 1

Which of the following statements is true regarding configuration items and the table extended?

Options :
Answer: B

Question 2

Which of the following are the available change models for new users with the activation of the Change Model Foundation Data plugin?

Select 3 Answers from the below options.

Options :
Answer: B,C,D

Question 3

Which of these are considered configuration base items? (Choose three.)

Options :
Answer: A,C,D

Question 4

Which of the following is NOT a valid On Hold reason?

Options :
Answer: B

Question 5

An environment has two Apex Triggers: an after-update trigger on Account and an after-update trigger on Contact. The Account after-update trigger fires whenever an Account's address is updated, and it updates every associated Contact with that address. The Contact after-update trigger fires on every edit, and it updates every Campaign Member record related to the Contact with the Contact's state. Consider the following: A mass update of 200 Account records' addresses, where each Account has 50 Contacts. Each Contact has 1 Campaign Member. This means there are 10,000 Contact records across the Accounts and 10,000 Campaign Member records across the contacts. What will happen when the mass update occurs?

Options :
Answer: B

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