Question 1

Which of these would not be considered a form of explicit knowledge?

Options :

A : Written formulas.

B : Process documents.

C : Tacit experiences and skills.

D : Musical notes.

Answer: C

Question 2

Scenario: In response to rising customer complaints, a firm forms a review committee to analyze current operational processes and recommend improvements. This committee directly contributes to:

Options :

A : Streamlining supply chain logistics and distribution.

B : Increasing operational costs and budget allocation.

C : Reduction in product variety and service options.

D : Improvement in service quality and customer satisfaction.

Answer: D

Question 3

Fill in the blank: Systems analysis is crucial for defining the system's ____, boundaries, and functionalities.

Options :

A : Scope.

B : Efficiency.

C : Compatibility.

D : Security.

Answer: A

Question 4

Middle managers canestablish review committees tofoster greater control.

Options :

A : True

B : False

Answer: A

Question 5

Fill in the blank: Functional design primarily focuses on the _______ and performance of a system.

Options :

A : Performance.

B : Structure.

C : Functionality.

D : Appearance.

Answer: C