Question 1

As we identify customer and supplier requirements for a SIPOC we are urged to use the RUMBA approach which stands for Reasonable, Understandable, _____________, Believable and Achievable.

Options :

A : Manageable

B : Massive

C : Memorable

D : Measurable

Answer: D

Question 2

It is recommended that when beginning a 5S program it be started in a pilot work area for learning and demonstration purposes then it is expended throughout the plant.

Options :

A : True

B : False

Answer: A

Question 3

Voice of the Business is a Lean Six Sigma technique to determine the needs and wants of the ______________ of the business.

Options :

A : Owners

B : Managers

C : Debt holders

D : Staff

Answer: A

Question 4

Upon completion of a project a Belt must complete the ____________________ then transfer responsibility for this to the Process Owner.

Options :

A : Final Process Map

B : Project Timesheet

C : Team Briefing Paper

D : Documentation Plan

Answer: D

Question 5

The following Business Case is constructed properly.

''During 2009 the commercial loan division experienced a 2.7?fault rate versus a target of less than .5%. This costs the bank in excess of $250,000 quarterly.''

Options :

A : True

B : False

Answer: A