Question 1

Which of the following methods will help a company measure levels of customer-perceived quality?

Options :

A : Analyze field failure reports

B : Review capability tests that indicate failure-free production

C : Monitor the number of warranty claims

D : Conduct focus group studies

Answer: D

Question 2

The first step toward implementing a quality policy is to develop

Options :

A : a strategic plan

B : a documentation method

C : an improvement goal

D : a control system

Answer: D

Question 3

The first step in the start-up of a project is the

Options :

A : establishment of project controls

B : development of a work breakdown structure

C : authorization of the project by management

D : identification of team members

Answer: C

Question 4

It is the team sponsor’s responsibility to:

Options :

A : review and support the efforts of the team

B : set agendas and manage team meetings

C : coach members in tools and processes

D : help team members prepare presentations for management

Answer: B

Question 5

The formula above is known as the

Options :

A : annual payback

B : benefit-cost ratio

C : net present value (NPV)

D : internal rate of return (IRR)

Answer: B