Question 1

In computing ROTI, which of the following would not be considered a training cost?

Options :

A : Trainer ’s travel and living expenses

B : Employee turnover

C : Computer purchased solely for the training

D : Participants’ time away from their jobs

Answer: B

Question 2

Which of the following is the first step in improving an existing process?

Options :

A : Benchmarking similar processes

B : Calculating the Cpk of the process

C : Flowcharting the existing process

D : Envisioning the future process

Answer: C

Question 3

When a project requires collaboration among different functional areas, the first step for the project manager should be to:

Options :

A : develop a schedule that includes all project activities from beginning to end

B : choose project members on the basis their previous project experience

C : determine who should attend project update meetings

D : gain support from the area managers whose staff will be serving on the project

Answer: B

Question 4

If the net present value of a project is a positive amount, the return on investment is best described as being:

Options :

A : below the target rate

B : above the target rate

C : the same as the net present value

D : the same as the breakeven point

Answer: B

Question 5

A team that is in the norming stage of development will exhibit which of the following behaviors?

Options :

A : Satisfaction with the team’s progress

B : A sense of team cohesion and common spirit

C : Excitement, anticipation, and optimism

D : Defensiveness and competition

Answer: B