Question 1

A company has been very reactive in dealing with quality since it was started 19 years ago and management wants to develop a more proactive organization. Which of the following actions by top management would be most useful at the beginning of the process of change?

Options :

A : Change the reward system.

B : Create a new position with the title “preventive action coordinator.”

C : Reorganize into “small business units” that have a line of sight for quality problems.

D : Define, communicate, and demonstrate proactive quality behaviors.

Answer: D

Question 2

The process of requisitioning, ordering, and obtaining purchased material has been causing conflicts among three different departments. Representatives of each department have formed a cross-functional team that will use process mapping to define all elements of the process and to redesign the process, if necessary.

The team has now had several meetings and is getting frustrated. Time and again, different team members dispute each others’ interpretation of various terms such as "acceptable lead time" and "quality requirement." At this point, the team needs to step back and spend some time developing a

Options :

A : clear statement of goals and objectives

B : set of precise operational definitions

C : request for management direction

D : process flow diagram (process map)

Answer: B

Question 3

Stratified sampling is an appropriate method to use in which of the following circumstances?

Options :

A : The inspector is examining product from a single lot.

B : The lot contains product from different machines, production shifts, or operators.

C : The samples are drawn from a continuous flow of product.

D : The plan requires samples to be drawn from random containers.

Answer: B

Question 4

If the net present value of a project is a positive amount, the return on investment is best described as being:

Options :

A : below the target rate

B : above the target rate

C : the same as the net present value

D : the same as the breakeven point

Answer: B

Question 5

Which of the following actions by a leader is considered a roadblock to organizational success?

Options :

A : Personally solving daily problems

B : Examining personal assumptions about change

C : Focusing on processes

D : Expecting informed answers

Answer: A