Question 1

McGregor’s theory of X-style management is the perception that people need to:

Options :

A : seek responsibility

B : be pushed to work

C : have social needs met

D : have imagination and creativity

Answer: B

Question 2

Which of the following actions will help make on-the-job training more effective?

Options :

A : Inviting department supervisors to attend the initial training sessions

B : Creating training applications

C : Asking the most productive workers to conduct the training

D : Establishing training objectives

Answer: D

Question 3

According to Deming, management by fear most often results from managers who are driven by

Options :

A : numbers

B : facts

C : improvement objectives

D : market changes

Answer: C

Question 4

In the development of a quality improvement plan, which of the following steps should be taken first?

Options :

A : Document the plan

B : Evaluate current process performance

C : Verify the expected results of the plan

D : Decide what changes need to be made

Answer: D

Question 5

An organization’s environmental scanning process has uncovered the following:

They have an underutilized core competency.

Their research and development capability is well recognized.

Retention of their best performers is a problem.

A new technology from another country can be employed in developing a whole new product family.

What technique/tool was most likely used to categorize and analyze these and other similar data?

Options :

A : Priorities matrix

B : Process map

C : Quality function deployment

D : SWOT analysis

Answer: D