Question 1

A quality manager who is implementing a process improvement project in a production area should do which of the following first?

Options :

A : Implement SPC training

B : Generate control charts

C : Develop a flowchart

D : Conduct a process capability study

Answer: B

Question 2

A way to ensure a near 100 percent response rate for a survey is to conduct the survey with the group targeted for study at a time and place when everyone in the group is present and everyone is required to complete the survey. There may still be problems possible with this approach that could cause poor decisions to be made from false data, such as:

I: Some persons may refuse to take the survey or they may intentionally corrupt their answers if they resent the method used.

II: Some persons may find that the pressure of having to complete the survey without lagging behind most of the group may distort or inhibit clear thinking, and prevent a well-thought-through response.

III: In their haste to get it over with, some respondents, without thought, may just randomly answer the questions.

IV: Even though response documents may not show respondent identification, some respondents may feel they have to furnish the answers they think management wants to see.

Options :

A : IV only

B : II and III only

C : I only

D : I, II, III, and IV

Answer: D

Question 3

In time of financial stress, training is often one of the first functions to be discontinued, because:

I: Training is not considered part of the strategic plan.

II: Training is treated as a cost with no quantifiable benefits.

III: Management does not understand the connection between building and sustaining the organization’s competencies and achieving profitability.

IV: The correlation between the function of training and the function of product realization has not been established.

Options :

A : I and II only

B : I, II, and III only

C : I, II, III, and IV

D : II and IV only

Answer: C

Question 4

A machining process engineer has calculated that the purchase of a new $150,000 cutter for machines would enable the assembly area to increase output by 30% or more. The engineer turned the idea over to the machining department leadership, who reviewed the suggestion and, without further consultation, made a decision on the proposed purchase. This decision-making process is typical of which of the following types of organizational structures?

Options :

A : Matrix

B : Functional

C : Cross-functional

D : Vertical

Answer: B

Question 5

All but one of the following represents good communicating skill. Which one does not?

Options :

A : Body language and voice convey the same message.

B : Use open-ended and closed questions at appropriate times.

C : Since the brain works much faster than speaking, use the time while another person is speaking to plan your next comment or question.

D : Use a paraphrasing technique to clarify your understanding of what was said.

Answer: C