Question 1

Today’s patients’ perception of the quality of our healthcare system is not favourable. In healthcare,

qualityis household word that evokes great emotion, including:

Options :

A : Frustration and despair, exhibited by patients who experience healthcare services firsthand or family members who observe the care of their loved ones

B : Anxiety over the ever-increasing costs and complexities of care

C : Patient centered measures

D : Timely care that may be experienced in terms of performance of services

Answer: A,B

Question 2

While the use of technology may result in fewer medical errors. In order for this strategy to be most effective. It should be supported by

Options :

A : effectiveness of staff.

B : an organizational structure.

C : a culture of safety.

D : leadership training.

Answer: C

Question 3

Which of the following regulatory agencies oversee development of electronic clinical quality measures (eCQMs)?

Options :

A : Centers for Medicare and Medicaid Services (CMS)

B : DNV GL Healthcare

C : Occupational Safety and Health Association (OSHA)

D : The Joint Commission (TJC)

Answer: A

Question 4

Universities often evaluate applicants for admission on the basis of, among other things, the

applicants’ scores on standardized tests. The scores are thus one of the criteria by which program

judge the Quality of their applicants. However, although two programs may use the same criterion –

scores on a specific standardized examination-to evaluate applicants, the programs may differ

markedly on standards: One program may consider applicants acceptable if they have scores above

the 50th percentile, whereas the score above the 90th percentile may be the standard of

acceptability for the other program. This example clearly defines the difference between:

Options :

A :

Sources and structure

B : Criteria and standards

C : Processes and outcomes

D : Efficacy and equity

Answer: B

Question 5

This example shows the relationship between:

Options :

A : A concept and specific measures

B : Specific indicator and milestone

C : Specific measures and specific indicators

D : Effectiveness and concept

Answer: A