Question 1

In a rapidly changing business environment, a primary advantage of an effective customer relationship management (CRM) program is:

Options :

A : reduced forecast variability.

B : fewer customer order changes.

C : fewer customer defections.

D : earlier Identification of shifts Incustomer preferences.

Answer: D

Question 2

Which of the following capacity planning methods uses the master production schedule (MPS) as its primary input?

Options :

A : Resource planning

B : Rough-cut capacity planning (RCCP)

C : Finite loading

D : Input/output analysis

Answer: B

Question 3

Forecast error typically triggers forecast revision when it is:

Options :

A : used in computing the tracking signal.

B : associated with the Introduction stage of the product life cycle.

C : continually increasing.

D : caused by random variation.

Answer: C

Question 4

If the total part failure rate of a machine is 0.00055 failures per hour, what would be the mean time between failures (MTBF) in hours?

Options :

A : 1,818.2

B : 59.99945

C : 1.98

D : 0.99945

Answer: A

Question 5

In a make-to-stock (MTS) environment, the master production schedule (MPS) Is usually a schedule of which of the following types of items?

Options :

A : Phantom items

B : Finished goods items

C : Component/subassembly items

D : Raw material items

Answer: B