Question 1

To exhibit good customer service skills, payroll staff must understand and be able to explain:

Options :

A : payroll forms

B : benefits enrollment techniques

C : systems design decisions

D : strategic departmental direction

Answer: A

Question 2

When determining the value of ER-provided parking, which of the following valuation methods is allowed?

Options :

A : ER-s cost

B : EE-s cost

C : lower of EE-s cost or fair market value

D : fair market value

Answer: D

Question 3

Which of the following elements is essential to a disaster recovery plan?

Options :

A : an excess supply of checks and direct deposit stubs

B : a compatible off-site remote location to produce payrolls

C : detailed documentation of current company policies

D : a procedure for limiting security system access

Answer: A

Question 4

How may FIT be withheld from separation pay and accrued vacation wages totaling $20,000 that are paid at the time of termination and identified separately on the EE's pay stub, if the EE has been paid $25,000 so far this year and had income tax withheld from her most recent wage payment?

Options :

A : using the aggregate method only

B : using the prior 12 months' tax rate

C : at the optional flat rate for all payouts at termination only

D : at the optional flat rate or using the aggregate method

Answer: D

Question 5

Which of the following practices is a strong internal control procedure?

Options :

A : Have the payroll bank account reconciled in the payroll dept.

B :

Have the payroll manager distribute paychecks.

C : Place payroll checks under the personal control of the payroll manager.

D : Have a person other than the person who requested and authorized the payments prepare the payroll checks.

Answer: D