Question 1

An organization with high turnover had attempted to reduce turnover by increasing wages and paid time off. A year later, the turnover rate had not changed. Which is the best approach for solving the issue?

Options :

A : Complexity theory

B : Systems thinking

C : Organizational change theory

D : Six Sigma

Answer: B

Question 2

Which technique for writing social media content best encourages readers to engage, extend the conversation, and take action?

Options :

A : Asking a question that prompts an actual response

B : Writing short and compelling headlines to intrigue readers

C : Chunking information into short paragraphs

D : Adopting a conversational style to speak one-on-one to readers

Answer: A

Question 3

Determining appropriate sample size for a project depends on which element?

Options :

A : The frequency with which the tool is administered

B : The type of research methodology that has been selected

C : The ease with which members of the population may be identified

D : The level of confidence that the results were not caused by chance

Answer: D

Question 4

When is microcoaching most helpful to the performer?

Options :

A : When the coach requires the performer to use a new technology platform

B : When the performer is unsure how to move forward with her/his goals

C : When the coach and performer are in the initial stages of building trust

D : When the coach and the performer are clear about the performer's goals

Answer: D

Question 5

In project management, which is a best practice prior to creating a communication plan?

Options :

A : Select the primary communication method

B : Analyze the needs of the stakeholders

C : Manage the expectations of the stakeholders

D : Identify the primary communicator

Answer: B