Question 1

Which three of the following are dialogue principles?

Options :

A : Conformity with user expectations

B : Suitability for learning

C : Suitability for usability

D : Suitability for the task

E : Suitability for engagement

F : Accessibility

Answer: A,B,D

Question 2

Which three of the following deliverables are created during the activity "Understand and specify the context

of use"?

Options :

A : User needs

B : Description of the context of use

C : Personas

D : As-is scenarios

E : User requirements

F : Low-fidelity prototype

Answer: B,C,D

Question 3

A car rental website does not offer users the opportunity to cancel a reservation. An analysis of the context of

use shows that users need this function. Which one aspect of the ISO 9241 definition of usability is violated by

this website?

Options :

A : Accessibility

B : Completeness

C : Efficiency

D : Effectiveness

E : Satisfaction

F : Speed

Answer: D

Question 4

Which one of the following statements best characterises a usability test?

Options :

A : A moderated, problem-oriented discussion between representative users

B : An expert carefully evaluates the interactive system to uncover usability problems

C : Representative users are asked to give their opinion about the interactive system

D : Representative users evaluate the interactive system using a questionnaire

E : Representative users are observed while they solve representative, given tasks using the interactive system

F : Representative users test the interactive system in order to find faults and defects

Answer: A

Question 5

What are dialogue principles?

Options :

A : Dialogue principles and heuristics are general guidance for the design of the system architecture.

B : Dialogue principles and heuristics are general guidance for the design of usable boot technologies.

C : Dialogue principles and heuristics are general guidance for the design of usable programming interfaces

D : Dialogue principles and heuristics are general guidance for the design of usable dialogues.

Answer: D