Question 1

A car rental website does not offer users the opportunity to cancel a reservation. An analysis of the context of

use shows that users need this function. Which one aspect of the ISO 9241 definition of usability is violated by

this website?

Options :

A : Accessibility

B : Completeness

C : Efficiency

D : Effectiveness

E : Satisfaction

F : Speed

Answer: D

Question 2

Which three of the following are dialogue principles?

Options :

A : Conformity with user expectations

B : Suitability for learning

C : Suitability for usability

D : Suitability for the task

E : Suitability for engagement

F : Accessibility

Answer: A,B,D

Question 3

Which three of the following deliverables are created during the activity "Understand and specify the context

of use"?

Options :

A : User needs

B : Description of the context of use

C : Personas

D : As-is scenarios

E : User requirements

F : Low-fidelity prototype

Answer: B,C,D

Question 4

What are qualitative user requirements?

Options :

A : Qualitative user requirements set measurable goals for usability and user experience.

B :

Qualitative user requirements address the way in which the interactive system is used to arrive at a user

goal

C : Qualitative user requirements address the way in which the system is designed

D :

Qualitative user requirements provide a basis for the design of the interactive system and can be verified

by evaluating the interactive system.

E :

Qualitative user requirements qualify the need for the user requirement in question

F : Qualitative user requirements set measurable design on quantitative user requirements

Answer: B,D

Question 5

Which one of the following is NOT a typical rating of a usability finding?

Options :

A : Positive finding

B : Minor problem

C : Major problem

D : Critical problem

E : Essential problem (must be fixed regardless of cost)

F : Catastrophic problem (life-threatening problem)

Answer: D