Question 1

Which two of the following statements best describe why it's important to distinguish between tasks and

subtasks?

Options :

A :

Tasks are for primary users; subtasks are for secondary and indirect users

B : According to the master-apprentice model: tasks are for the master; subtasks are for the apprentice

C : Tasks can be used to create usability test tasks: subtasks should be avoided as the basis for usability test tasks, because they have no inherent value in isolation

D : Tasks are the main basis for use scenarios, whereas subtasks are the main basis for task models

E : Tasks are used to derive user needs. Both tasks and subtasks are used to derive user requirements

F : When defining the navigation structure, it-s important to focus on tasks. Subtasks are less important than tasks

Answer: C,D

Question 2

Which one of the terms below best describes the following statement?

80% of 25 users who have used the car rental website at least twice before must be able to rent a car at

Frankfurt Airport (Germany) for two days starting tomorrow at 09.00. Users must complete the task in under 5

minutes.

Options :

A : Low-fidelity prototype requirement

B : Use scenario

C : Test task

D : User need

E : Quantitative user requirement

F : Qualitative user requirement

Answer: A

Question 3

Which two of the following statements about user needs are correct?

Options :

A : User needs are always expressed from the user-s point of view

B : User needs for a user group may differ from user needs for another user group with the same context of use

C : User needs are part of the information architecture

D : User needs are always quantified

E : User needs are identical to user goals

F : User needs are used to write good error messages

Answer: B

Question 4

Which three of the following are good examples of survey questions?

Options :

A : Please indicate below which chronic condition(s) you have: Diabetes High cholesterol 3 High blood pressure Heart Problems 3 I have none of the conditions listed

B : Have you had a particularly good or bad experience with the National Health Service in the UK? Yes No

C : Do you think that the National Health Service in the UK is very good (circle the most appropriate answer)? Yes No

D : Would you disagree that our website is hard to use (circle one answer)? 12345 Strongly Disagree Neither agree Agree Strongly disagree nor disagree agree

E : felt confident while using the website (circle one answer) 12 3 4 5 Strongly Disagree Neither agree Agree Strongly disagree nor disagree agree

F :

How could we improve the National Health Service-s website? Fill in:

........................................................................

Answer: A

Question 5

A low-fidelity prototype is:

Options :

A : A low-cost, simple illustration of a design or concept used to gather feedback from users and other stakeholders during the early stages of design.

B : A software prototype of the user interface to the interactive system that is being designed. A high-fidelity prototype more closely resembles the finished interactive system.

C : a conveyed idea in the form of mental images.

Answer: A