Question 1

Which three of the following are good examples of survey questions?

Options :

A : Please indicate below which chronic condition(s) you have: Diabetes High cholesterol 3 High blood pressure Heart Problems 3 I have none of the conditions listed

B : Have you had a particularly good or bad experience with the National Health Service in the UK? Yes No

C : Do you think that the National Health Service in the UK is very good (circle the most appropriate answer)? Yes No

D : Would you disagree that our website is hard to use (circle one answer)? 12345 Strongly Disagree Neither agree Agree Strongly disagree nor disagree agree

E : felt confident while using the website (circle one answer) 12 3 4 5 Strongly Disagree Neither agree Agree Strongly disagree nor disagree agree

F :

How could we improve the National Health Service-s website? Fill in:

........................................................................

Answer: A

Question 2

A low-fidelity prototype is:

Options :

A : A low-cost, simple illustration of a design or concept used to gather feedback from users and other stakeholders during the early stages of design.

B : A software prototype of the user interface to the interactive system that is being designed. A high-fidelity prototype more closely resembles the finished interactive system.

C : a conveyed idea in the form of mental images.

Answer: A

Question 3

What is a contextual interview?

Options :

A :

A contextual interview takes place at any other location than the location where the user-s interaction

with the interactive system usually takes place, for example in a neutral environment, not their home or

in a shop.

B :

An contextual interview takes place in a neutral environment, for example in a meeting room.

C :

A contextual interview takes place at the location where the user-s interaction with the interactive system

usually takes place, for example the user-s workplace, their home or in a shop

D : Establishes focus groups

Answer: C

Question 4

Which one of the following usability findings, on a website that sells train tickets, indicates a problem with satisfaction?

Options :

A : Users spontaneously said that they considered the animated ads that appear in the right-hand side of most pages annoying

B : Users liked the modern look of the website

C : When asked to purchase tickets to Worcester, about 25% of the users gave up because they were unable to spell Worcester correctly and the search for station names was not error tolerant

D : All users were able to purchase return tickets from Oxford to London very quickly

E : Users with limited vision spent a lot of time reading the tiny fonts used on the website

F : Only 2 out of 12 users were able to figure out how to obtain a refund for a ticket that they had purchased previously

Answer: A

Question 5

16. Which two of the following relate to the user experience of a train travel website but not to its usability:

Options :

A : Pop-ups regularly appear over the text, leading users to become angry and frustrated

B : Users frequently mention that they like the layout of the website

C : If a session times out the user does not find out until they have submitted all of their contact and payment information. They then have to start all over again

D : The data strip on tickets bought from the website cannot be read by machines at the ticket barriers, forcing customers to queue up to have their ticket checked manually

E : Tickets bought online do not need to be printed out. Users are able to scan their confirmation emails at the ticket barrier - this removes the worry for users who are concerned about losing their tickets

F : The website has not been optimised for mobile phones, and users get frustrated and annoyed as they try to fill text fields in

Answer: A,B