Question 1

Which statement BEST describes experience-based co-design (EBCD)?

Options :

A : EBCD primarily focuses on the use of quantitative data such as patient satisfaction surveys.

B : EBCD offers an opportunity for dialogue providing insights into the meaning of patient feedback.

C :

EBCD focuses solely on the patient and family perspective and typically does not include the perspectives of caregivers.

D : EBCD should be used for stand-alone projects and not integrated with other organizational work.

Answer: B

Question 2

The patient and family advisory council (PFAC) of a large healthcare institution is asked to give input on the design of a new ICU. Using experience-based co-design, it would be best for the PFAC to focus its energies on which component FIRST?

Options :

A : Aesthetics of experience, focusing on usability

B : Engineering, focusing on reliability and safety

C : Performance, focusing on functionality

D : Structure, focusing on building construction

Answer: A

Question 3

Which is the BEST method to motivate staff to make patient-centered changes?

Options :

A : Read a patient complaint letter.

B : Invite a former patient to share his or her story.

C : Post department and unit scores in the breakroom.

D : Post organizational scores in the lobby.

Answer: B

Question 4

A patient experience professional is asked by leadership to develop an action plan for improvement based on the measurement of a key driver question. Which step should the patient experience professional take FIRST?

Options :

A : Implement a patient and family focus group.

B : Create patient satisfaction measurement tools.

C : Reward and recognize staff to reinforce good behavior.

D : Obtain the latest satisfaction measurements.

Answer: D

Question 5

Which approach BEST demonstrates meaningful partnership with patients and families in organizational improvement?

Options :

A : Asking patients to react to a completed solution after leadership has already approved it

B :

Including patient and family advisors as ongoing members of improvement and design work from planning through evaluation

C : Using only complaint data as the organization’s patient voice

D : Limiting patient participation to annual recognition events

Answer: B