Question 1

Which of the following statements is TRUE?

Options :

A : Physical copies of all CIs are stored in the DSL

B : Release Management is responsible for managing the organisation-s rights and obligations regarding software

C : The DSL contains source code only

D : A change may only be developed from non-definitive versions of software in the case of an urgent release

Answer: B

Question 2

Which of these statements reflect the activities of IT Financial Management?

1. IT Financial Management may calculate the prices to be charged for IT services

2. IT Financial Management ensures that the IT department charges those who benefit from IT

Options :

A : Only 1

B : Only 2

C : Neither

D : 1 and 2

Answer: A

Question 3

The major difference between a CMDB and an asset register is that CMDB holds information on:

Options :

A : Documentation

B : Software

C : The IT environment

D : Relationships

Answer: D

Question 4

During the release planning stage you identify that the changes you are about to make to a service will necessitate changes in related software systems. Once all the changes have been fully tested, which type of release will be used to deliver them into the live environment?

Options :

A : Full Release

B : Package Release

C : Emergency

D : Delta Release

Answer: B

Question 5

Possible problems with Change Management include:

Options :

A : Greater ability to absorb a large volume of change

B : Increased visibility and communication of changes

C : Lack of ownership of impacted services

D : Better alignment of IT services to actual business needs

Answer: C