Question 1

In the context of QFD, what is the role of the House of Quality matrix?

Options :

A : To visually display and analyze customer feedback using word clouds

B : To calculate customer satisfaction scores and identify trends

C : To relate customer needs and requirements to product or service features

D : To predict future purchasing behaviour based on past data

Answer: C

Question 2

A company wants to create a Pareto chart to show the frequency of different types of customer complaints. Which of the following steps should they take first?

Options :

A : Create a bar chart showing the frequency of each complaint type

B : Calculate the total number of complaints received

C : Group the complaints into categories

D : Rank the complaints in descending order of frequency

Answer: C

Question 3

A company needs to choose 3 employees to serve as team leaders for a new project. There are a total of 10 employees to choose from. How many different combinations of team leaders are possible?

Options :

A : 30

B : 120

C : 50

D : 10

Answer: B

Question 4

A service company has a process for responding to customer inquiries. The upper specification limit for response time is 2 hours, the lower specification limit is 1 hour, and the process average is 1.5 hours. The standard deviation for this process is 0.2 hours. What is the Cp value for this process?

Options :

A : 3

B : 0.46

C : 1.66

D : 0.83

Answer: D

Question 5

In a manufacturing setting, a process capability study has been conducted on a production line for assembling a certain type of widget. The process can produce widgets with a mean length of 2.5 inches and a standard deviation of 0.1 inches. What is the process capability index (Cpk) for this process?

Options :

A : It is not possible to calculate Cpk with the given information

B : 0.1

C : 1

D : 2.5

Answer: A