Question 1

An administrator has reviewed an upcoming critical update.

How should the administrator proceed with activation of the critical update?

Options :

A : Activate the critical update in a sandbox.

B : Allow the critical update to auto-activate.

C : Activate the critical update in production.

D : Allow the critical update to auto-activate in a sandbox.

Answer: A

Question 2

The business development team at Cloud Kicks thinks the account creation process has too many

fields to fill out and the page feels cluttered. They have requested the administrator to simplify the

process.

Which automation tool should an administrator use?

Options :

A : Approval process

B : Workflow rule

C : Flow builder

D : Validation rule

Answer: C

Question 3

What is the purpose of the Lightning App Builder?

Options :

A : To create custom Salesforce applications

B : To manage profiles and permission sets

C : To customize the user interface of Lightning pages

D : To configure the global actions in Salesforce

Answer: C

Question 4

An organization wants to ensure that cases are automatically assigned to the appropriate teams based on the type of case and its priority level.

Which feature in Salesforce case management can be used to achieve this goal?

Options :

A : Case escalation rules

B : Case auto-response rules

C : Case assignment rules

D : Case teams

Answer: C

Question 5

You are tasked with mass updating 200 lead records to change the Lead Source value on them. How can you perform these changes to all 200 records all at once? (select 2)

Options :

A : Create a List View and set it to display 200 records at a time and then update all 200 Lead records via inline editing from the list view to make the update.

B : Export the Lead Records, update the Lead Source and then import the records back into Salesforce using the Data Loader.

C : Create a workflow rule to force the update of the Lead Source field on the Lead records.

D : Create a Process to update the Lead Source records.

Answer: A,B