Question 1

The administrator at Cloud Kicks (CK) is troubleshooting why users are missing expected email alerts from an automated process. The investigation shows that CK is hitting its daily limit.

What should the administrator review to resolve the issue?

Options :

A : Email Logs

B : HTML Email Status Report

C : Notification Delivery Settings

D : Outbound Messages

Answer: A

Question 2

A Salesforce Advanced Administrator is working with a company that sells customizable products with optional add-ons. The sales team needs to be able to generate quotes that include the base product and any chosen add-ons.

How should the administrator configure Salesforce to meet this requirement?

Options :

A : Create a custom object for add-ons and use related lists on quotes

B : Add add-ons as products and use product bundles for the base product and add-ons

C : Create a record type for each add-on and use unique price books for each add-on

D : Create a single price book with different product families for add-ons

Answer: B

Question 3

Which three fields should be used as filter criteria? Choose 3 answers

Options :

A : A phone field that provides the full phone number of the seller.

B : A multi-select picklist field that designates features of the listing.

C : A number field that designates the square footage of the listing

D : A formula field that calculates a price for the listing.

E : A picklist field that designates the county of the listing.

Answer: A,C,D

Question 4

The operations team at Ursa Major Solar (UMS) currently tracks installations using a spreadsheet. The information captured includes customer name, address, purchase and installation dates, configuration specs, and additional installer instructions. UMS's CEO would like to utilize Salesforce to track this information instead.

Which action should the administrator take to meet this requirement?

Options :

A : Use Salesforce REST API to create the object and also import the data.

B : Use Lightning Object Creator to create the object and also import the data.

C : Use Schema Builder to create the object and also import the data.

D : Use Object Manager to create the object and also import the data.

Answer: A

Question 5

Cloud kicks has received feedback that customers are frustrated with the amount of time it takes to reach a support agent by area of expertise according to product information after a new case has been submitted.

Which feature should administrator configure in order to improve the case management process?

Options :

A : Omni-Channel

B : Escalation Rules

C : Macros

D : Knowledge Component

Answer: A