Question 1

Management at Universal Containers wants to identify duplicate Leads in its org so marketing reps can clean them up later. What should a consultant do to ensure clean leads for the marketing reps?

Options :

A : Create a formula field on Lead for duplicates.

B : Create a Validation Rule to find duplicates.

C : Run a duplicate job with a Matching Rule.

Answer: C

Question 2

Cloud Kicks has configured Einstein Activity Capture (EAC) for email and is waiting to deploy it. In themeantime, a consultant is preparing training to help end users get up to speed on the product.Which two points should the consultant include in the training information?Choose 2 answers

Options :

A : Users can choose to show emails added via EAC in the Related Lists activities view.

B : Users must connect an email account to Salesforce and agree to terms before they can send emails inLightning.

C : Users can set their Excluded Addresses list which takes priority over the global Excluded Addresses list.

D : Users can share individual emails or make them private.

Answer: A,B

Question 3

Universal Containers has a large amount of data that currently lives in a system outside of Sales Cloud. Users need to see a subset of this data. Which consideration should the consultant take into account?

Options :

A : Salesforce Connect External Objects count against the limit of custom objects.

B : Salesforce Connect should be used with on-premises data systems.

C : Salesforce Connect allows real-time access to current data.

Answer: C

Question 4

A consultant has successfully deployed Sales Cloud at Cloud Kicks.What is the final step in completing an engagement?

Options :

A : Activate users in the system.

B : Validate the implementation.

C : Obtain stakeholder sign-off.

Answer: C

Question 5

Universal Containers (UC) has launched Salesforce Chat and staffed its contact center with agents to chat withwebsite visitors who ask questions about commercial containers. When UC used to outsource its contact centerwork, reports from the vendor showed that about 15% of chat conversations would result in a new lead.Management wants better visibility into Chat's influence on lead creation in order to continue the program.How can the consultant provide the insights UC needs to justify using Chat with internal contact center staff?

Options :

A : Install the Chat (Live Agent) Dashboard package from the AppExchange. Add a chart to the dashboardto show the number of agent chats associated to new leads compared to the total number of agent chatsfor the period.

B : Add a custom field on the Chat Transcript object so agents can check a checkbox when a conversationresults in a new lead. Create a report using the custom field.

C : Create a lead report that identifies the number of new leads with the lead source "Chat".

D : Ask the marketing department to provide the program with Google Analytics data for the commercialcontainers web pages.

Answer: B

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