Question 1

Which of the following protects applications by identifying and restricting access to available files and data?

Options :

A : Application Configuration

B : Verbose Log

C : Access Control Rules

D : Application Scope

Answer: D

Question 2

A field can be added to a table and form by accessing which part of the Form Designer interface?

Options :

A : Form Views

B : Field Formatter

C : Form Settings

D : Field Navigator

Answer: D

Question 3

Which allows the creation of a task-based record from Service Catalog?

Options :

A : Record Producers

B : UI Builder

C : Assignment Rule

D : Flow Designer

E : UI Actions=

Answer: D

Question 4

Which tables are children of the Task table and come with the base system? Choose 3 answers

Options :

A : Incident

B : Problem

C : Change Request

D : Config

E : Dictionary

F : cmdb

Answer: A,B,C

Question 5

An incident manager is responsible for the Critical Incidents assignment group. The group contains a few team members working on different Incident tasks; however, the incident manager cannot see any tasks on the ‘Service Desk>My Group Work’ list.

What of the following could explain this?

Select 2 Answers from the below options.

Options :

A : The incident manager is not listed as the assignment group manager.

B : The incident manager does not have the itil or service_fulfiller role.

C : No incident task is assigned to any of the group members.

D : The incident manager is not part of the Service Desk group.

E : The My Groups Work list does not show Incident tasks by default.

F : All incident tasks are active but not pending.

G : The incident manager is not a member of the Critical Incidents group.

Answer: B,G