Question 1

What controls the publishing and retiring process for knowledge articles?

Options :

A : Approval Policies

B : Approval Definitions

C : Workflow Designer

D : Workflows

E : State Lifecycle

Answer: D

Question 2

Which of the following are the features of delegated development and deployment?

Select 3 Answers from the below options.

Options :

A : Release the test app through ServiceNow to other servers

B : Allow delegated developers to delete applications

C : Application collaboration

D : Assign source control permissions

Answer: B,C,D

Question 3

What is mandatory to select when importing Microsoft Word documents as knowledge articles?

Options :

A : Category

B : Knowledge Base

C : Short Description

D : Publish

Answer: B

Question 4

Which of the following statements describes how data is organized in a table?

Options :

A : A column is a field in the database and a record is one user

B : A column is one field and a record is one row

C : A column is one field and a record is one column

D : A column contains data from one user and a record is one set of fields

Answer: A

Question 5

Groups are stored in what table?

Options :

A : Group [sys_user_group]

B : Group [sn_sys_user_group]}

C : User Group [user_groups]

D : User Groups [sn_user_groups]

E : Groups [sys_user_groups]

Answer: A