Question 1

What results are displayed on the menu when searching for the keyword 'service' in the Filter field?

Select 2 Answers from the below options.

Options :

A : All modules and sections within the 'Service Desk' application.

B : Any module with a name containing 'service'.

C : Only applications with a name containing 'service.'

D : Only applications, sections and modules with names containing 'service'.

Answer: A,B

Question 2

What is a way that you can mark a knowledge article for review?

Options :

A : Flag article

B : Review

C : Bookmark

D : On Hold

Answer: A

Question 3

The wait time for end users is based on the round-trip between the client and the server. What activities are included in the round-trips?

Options :

A : Request + Response

B : Save + Update

C : Write + Read

D : Submit + Query

E : Insert + Verify

Answer: A

Question 4

What variable type do you use to allow uploading an attachment from a question in a catalogue item?

Options :

A : Attachment

B : URL

C : Reference

D : HTML

Answer: A

Question 5

Which best describes a field in a SeniceNow table?

Options :

A : A field is a table cell that stores data

B : A field is a table row

C : A field is an item that appears in a menu list

D : A field is a record in a table

Answer: C