Question 1

Frequent interruptions:

Options :

A : Help when working with colleagues.

B : Can help you to make the most of your time.

C : Help to get a lot of things done at once.

D : Are a common time wasting activity.

Answer: D

Question 2

The three generally recognised types of customer are assertive, analytical and:

Options :

A : Aggressive.

B : Amiable.

C : Authoritative.

D : Aware.

Answer: B

Question 3

Good time management recommends that if you are busy and someone rings you then you should:

Options :

A : Ignore the phone call and let it ring.

B : Answer the phone and ask them to ring you later at a more convenient time.

C : Answer the phone and immediately and politely tell them that you are very busy and you will ring them back later.

D : Answer the call and deal with it as you know you will eventually have to deal with it.

Answer: C

Question 4

A weekly time management planning tool is known as a:

Options :

A : Time grid

B : Day planner

C : Planning schedule grid.

D : Weekly planning schedule.

Answer: D

Question 5

Before sending a customer an email you should always:

Options :

A : Be courteous.

B : Read the email before sending.

C : Use an appropriate title.

D : All of the above.

Answer: D