Question 1

Which type of benchmark is used to set and validate objectives to measure performance?

Options :

A : Process Benchmarking

B : Product Benchmarking

C : System Benchmarking

D : Performance Benchmarking

Answer: D

Question 2

Process improvement is most effective when __________ are involved in improving the process.

Options :

A : Users of the Process

B : Quality Assurance Function

C : Staff

D : Management

Answer: A

Question 3

At low levels of process maturity, people believe they are subjectively evaluated and focus their attention on:

Options :

A : Specific Standards

B : Work Environment

C : Organizational Politics

D : HR Policies

E : None of the above

Answer: C

Question 4

A process is a vehicle of communication, specifying the methods used to produce:

Options :

A : A Service

B : A Product

C : Both Product and Service

D : None of the above

Answer: C

Question 5

When a computer operator verifies that the jobs to be run that day have been run is called:

Options :

A : Walkthrough

B : Disaster Recovery

C : Quality Control

D : Production Planning

E : Quality Assurance

Answer: A