Question 1

Causes of variation that are typically 'external' to the process are referred to as:

Options :

A : Special Causes of Variation

B : Common Causes of Variation

C : Separate Causes of Variation

D : None of the above

Answer: A

Question 2

Which layer of management is the weakest link in a successful quality management program?

Options :

A : Top

B : Quality Champion

C : Middle

Answer: C

Question 3

A payroll application requires that each new employee hired have a unique Employee ID and password and that all characters in a field are either numeric or alphabetic. This is an example of a:

Options :

A : Logical Test

B : Limit Test

C : Validity Test

D : Completeness Test

E : None of the above

Answer: D

Question 4

Goals explain how the vision will be achieved.

Options :

A : True

B : False

Answer: A

Question 5

Management expresses their commitment to quality through:

Options :

A : Total Quality Management

B : Cost-of-Quality

C : Quality Policy

D : Vision

Answer: C