Question 1

Which layer of management is the weakest link in a successful quality management program?

Options :

A : Top

B : Quality Champion

C : Middle

Answer: C

Question 2

Causes of variation that are typically 'external' to the process are referred to as:

Options :

A : Special Causes of Variation

B : Common Causes of Variation

C : Separate Causes of Variation

D : None of the above

Answer: A

Question 3

Which of the following is the correct definition of the quality attribute reliability?

Options :

A : Extent to which a program can be expected to perform its intended function with required precision

B : Extent to which access to software or data by unauthorized persons can be controlled

C : Extent to which a program can be used in other applications

D : Extent to which a program satisfies its specifications and fulfills the user-s mission objectives

Answer: A

Question 4

Measurement is an algorithm, connecting the desired result with the contributors or causes, that will enable that result to be achieved. These contributors are:

Options :

A : Team Members Involved

B : Attributes of the Processes

C : Technology Used

D : None of the above

Answer: B

Question 5

Your manager describes his / her desires and intents concerning a process to you. The manager is describing the:

Options :

A : Policy

B : Standard

C : Procedure

Answer: A

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