Question 1

What can you do with Microsoft Teams integration? Note: There are 3 correct answers to this question.

Options :

A : Make outbound calls.

B : Create appointments.

C : Share workspaces.

D : Send emails to customers.

E : Hand over cases.

Answer: A,B,C

Question 2

Which of the following describe how access restrictions are governed in SAP Service Cloud Version2?

Options :

A : Unrestricted access rights override any restrictions you have defined.

B : Restricted access rights override any unrestricted access you have defined.

C : End users can decide if access rights override any restrictions.

D : If the access rights are contradictory, the system automatically grants no access.

Answer: A

Question 3

You want to assign employees to multiple organizational units. Which action needs to be performed to achieve this?

Options :

A : Assign employees directly to different organizational objects.

B : Enable the Primary flag in the organization unit.

C : Acquire an additional license for the required add-on.

D : Assign the employee at company level.

Answer: A

Question 4

Which actions are prerequisites to utilize registered products? Note: There are 2 correct answers to this question.

Options :

A : Activate the service in the business role

B : Create customer records

C : Create numeric ranges for customers

D : Create an installed base

Answer: A,D

Question 5

Where can you find existing cases in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question

Options :

A : In the My Cases Summary card available in the home page

B : In the cases settings view

C : In the product page

D : In the case worklist by choosing the Case app from the menu

Answer: A,D