Question 1

Which of the following objects can be displayed in the Entities facet of the Customer Hub screen? Note: There are 2 correct answers to this question.

Options :

A : Maintenance plan

B : Service orders

C : Cases

D : Registered products

Answer: C,D

Question 2

Which elements are used to calculate the due dates defined in Service Level Agreements? Note: There are 2 correct answers to this question.

Options :

A : Service contract

B : Working calendar

C : Maintenance plan

D : Operating hours

Answer: B,D

Question 3

What are some SAP-recommended guiding principles to achieve clean core operations? Note: There are 3 correct answers to this question.

Options :

A : Integrate clean core practices in the end-to-end value process chain.

B : Define roles and responsibilities as part of a process transformation office.

C : Establish an organizational structure, technical foundation, and transformation methodology for clean core.

D : Establish release management.

E : Establish regular housekeeping tasks and procedures.

Answer: A,C,D

Question 4

Which milestone can you use for service levels?

Options :

A : Warranty validity

B : Created-on date

C : Initial review date

D : Status

Answer: B

Question 5

Which services can be added to a business role? Note: There are 2 correct answers to this question.

Options :

A : Maintenance plan

B : Installed base

C : Warranty

D : Measurements

Answer: B,D