Question 1

What are typical causes for resistance in the cloud context? Note: There are 3 correct answers to this question.

Options :

A : Concern regarding data privacy and security of cloud solutions

B : Belief that the new standard processes will not meet the business requirements

C : Impression of losing control and autonomy over your own data and systems

D : Fear of increasing costs for the maintenance of the IT infrastructure

E : Doubt that the works council will agree to the new business processes

Answer: A,B,C

Question 2

What are typical tasks a change manager performs after the conduction of a change impact analysis workshop? Note: There are 3 correct answers to this question.

Options :

A : Drive and facilitate the development of follow-up activities

B : Plan and conduct validation sessions with the impacted stakeholder groups

C : Visualize quantitative ratings and aggregate qualitative insights

D : Create and align the result report

E : Review and refine the KPIs to measure user adoption after go-live

Answer: A,B,D

Question 3

What should a change manager keep in mind when identifying stakeholder groups?

Options :

A : A business unit should be broken down into about five stakeholder groups

B : The number of impacted employees should be documented

C : Management teams are not listed as separate stakeholder groups

D : The stakeholder identification is a one-time activity

Answer: B

Question 4

What are the core elements of SAP's integrated enablement approach? Note: There are 2 correct answers to this question.

Options :

A : Enablement execution, covering enablement project management, content development, and delivery

B : Enablement advisory, covering the enablement best practices, coaching, and evaluation

C : Enablement infrastructure, covering the enablement administration, systems, and support

D :

Enablement planning, covering the enablement strategy, and the learning needs analysis for theproject team and users

Answer: A,D

Question 5

Which follow-up activities derived from a detailed change impact analysis are usually taken over by change management?

Options :

A : Define new roles and responsibilities and adapt organizational policies and procedures

B : Identify resource constraints within impacted business units and develop mitigation activities

C : Develop personas for the communication of the change impact and create communication assets

D : Design the future operating model for impacted business units and plan the implementation

Answer: C