Question 1

Why is the implementation of an SAP cloud solution a holistic business transformation?

Options :

A : It impacts the collaboration with suppliers and customers.

B : It impacts both employees and managers.

C : It leads to changes in the technology, process, organization, and people dimensions.

D : It leads to significant changes of the existing IT landscape.

Answer: C

Question 2

Which follow-up activities derived from a detailed change impact analysis are usually taken over by change management?

Options :

A : Define new roles and responsibilities and adapt organizational policies and procedures

B : Identify resource constraints within impacted business units and develop mitigation activities

C : Develop personas for the communication of the change impact and create communication assets

D : Design the future operating model for impacted business units and plan the implementation

Answer: C

Question 3

What are typical tasks a change manager performs after the conduction of a change impact analysis workshop? Note: There are 3 correct answers to this question.

Options :

A : Drive and facilitate the development of follow-up activities

B : Plan and conduct validation sessions with the impacted stakeholder groups

C : Visualize quantitative ratings and aggregate qualitative insights

D : Create and align the result report

E : Review and refine the KPIs to measure user adoption after go-live

Answer: A,B,D

Question 4

What are the benefits of a change story for an SAP cloud project? Note: There are 2 correct answers to this question.

Options :

A : The change story serves as the basis for all project-related communication assets, ensuring consistent messaging

B : Elaborating and aligning the change story with the key project stakeholders helps to create a shared understanding of the project.

C : Integrating key opponents into the development of the change story fosters an attitude change and reduces resistance.

D : As the change story is updated on an ongoing basis, it provides important input for refining the change plan.

Answer: A,B

Question 5

What should a change manager keep in mind when identifying stakeholder groups?

Options :

A : A business unit should be broken down into about five stakeholder groups

B : The number of impacted employees should be documented

C : Management teams are not listed as separate stakeholder groups

D : The stakeholder identification is a one-time activity

Answer: B