Question 1

In which step of the Continuous Change Management Cycle should change actions be broken into smaller tasks?

Options :

A : Discovery

B : Ideas

C : Prioritization

D : Action

Answer: D

Question 2

What is defined as "The means by which an organization increases involvement of its employees and other stakeholders with organizational change"?

Options :

A : Engagement

B : Change Agent

C : Sponsor

D : Line Leader

Answer: A

Question 3

According to Pink, which three factors are key motivators for “knowledge work”?

Options :

A : Dissatisfiers, rewards, and safety

B : Autonomy, safety, and self-esteem

C : Hygiene factors, autonomy, and self-actualization

D : Autonomy, mastery, and purpose

Answer: D

Question 4

Which approach is recommended for helping people through the 'change curve'?

Options :

A : Actively involve line managers in listening and providing support

B : Recognize negative emotions as a sign that the change is being managed badly

C : Advise people not to discuss their problems with colleagues

D : Assume that everyone will eventually move on in time to deal with the change

Answer: A

Question 5

When holding a facilitated workshop to identify stakeholders for a change, which technique is the MOST useful for capturing this information?

Options :

A : Mindmapping

B : Stakeholder Radar

C : Personas

D : Empathay maps

Answer: A