Question 1

Which approach to fostering engagement and collaboration represents best practice for getting the MOST from social channels during change?

Options :

A : Make clear to people what is considered acceptable use of social media

B : Encourage people to make unrestricted use of social media

C : Allow people to evolve local rules on how to use social media

D : Encourage individuals to link workplace social media wit external contacts

Answer: A

Question 2

In which step of the Continuous Change Management Cycle should change actions be broken into smaller tasks?

Options :

A : Discovery

B : Ideas

C : Prioritization

D : Action

Answer: D

Question 3

According to Pink, which three factors are key motivators for “knowledge work”?

Options :

A : Dissatisfiers, rewards, and safety

B : Autonomy, safety, and self-esteem

C : Hygiene factors, autonomy, and self-actualization

D : Autonomy, mastery, and purpose

Answer: D

Question 4

Both numerical and subjective methods can build a picture of how effective your change interventions are. Which type of measure can help us to understand why, how, or what happened behind certain behaviours?

Options :

A : Qualitative

B : Quantitative

C : Leading

D : Lagging

Answer: A

Question 5

Which item should be included within the communication plan?

Options :

A : The expected benefits of implementing a change

B : The reasons behind change initiative and the priorities for implementation

C : Details on what preparations have the completed prior to a change

D : How the results of a communication activity will be monitored and evaluated

Answer: D