Question 1

Which item should be included within the communication plan?

Options :

A : The expected benefits of implementing a change

B : The reasons behind change initiative and the priorities for implementation

C : Details on what preparations have the completed prior to a change

D : How the results of a communication activity will be monitored and evaluated

Answer: D

Question 2

Which approach to fostering engagement and collaboration represents best practice for getting the MOST from social channels during change?

Options :

A : Make clear to people what is considered acceptable use of social media

B : Encourage people to make unrestricted use of social media

C : Allow people to evolve local rules on how to use social media

D : Encourage individuals to link workplace social media wit external contacts

Answer: A

Question 3

Which characteristic can be tracked using Mayfield’s stakeholder radar technique?

Options :

A : The power/influence that a stakeholder has in a change throughout its lite

B : The changes in roles and responsibilities during engagement

C : The interest that a stakeholder has in a change through its life.

D : Change in the stakeholder’s engagement needs and domain

Answer: D

Question 4

According to Pink, which three factors are key motivators for “knowledge work”?

Options :

A : Dissatisfiers, rewards, and safety

B : Autonomy, safety, and self-esteem

C : Hygiene factors, autonomy, and self-actualization

D : Autonomy, mastery, and purpose

Answer: D

Question 5

Which approach is recommended for helping people through the 'change curve'?

Options :

A : Actively involve line managers in listening and providing support

B : Recognize negative emotions as a sign that the change is being managed badly

C : Advise people not to discuss their problems with colleagues

D : Assume that everyone will eventually move on in time to deal with the change

Answer: A