Question 1

When holding a facilitated workshop to identify stakeholders for a change, which technique is the MOST useful for capturing this information?

Options :

A : Mindmapping

B : Stakeholder Radar

C : Personas

D : Empathay maps

Answer: A

Question 2

In which step of the Continuous Change Management Cycle should change actions be broken into smaller tasks?

Options :

A : Discovery

B : Ideas

C : Prioritization

D : Action

Answer: D

Question 3

Which of the following statements about diverse teams are true?

1.Provide greater creativity

2.Reach consensus sooner than teams of 'similars'

Options :

A : Only 1 is true

B : Only 2 is true

C : Both 1 and 2 are true

D : Neither 1 nor 2 is true

Answer: A

Question 4

Which approach is recommended for helping people through the 'change curve'?

Options :

A : Actively involve line managers in listening and providing support

B : Recognize negative emotions as a sign that the change is being managed badly

C : Advise people not to discuss their problems with colleagues

D : Assume that everyone will eventually move on in time to deal with the change

Answer: A

Question 5

Both numerical and subjective methods can build a picture of how effective your change interventions are. Which type of measure can help us to understand why, how, or what happened behind certain behaviours?

Options :

A : Qualitative

B : Quantitative

C : Leading

D : Lagging

Answer: A