Question 1

Which characteristic can be tracked using Mayfield’s stakeholder radar technique?

Options :

A : The power/influence that a stakeholder has in a change throughout its lite

B : The changes in roles and responsibilities during engagement

C : The interest that a stakeholder has in a change through its life.

D : Change in the stakeholder’s engagement needs and domain

Answer: D

Question 2

What is defined as "The means by which an organization increases involvement of its employees and other stakeholders with organizational change"?

Options :

A : Engagement

B : Change Agent

C : Sponsor

D : Line Leader

Answer: A

Question 3

When holding a facilitated workshop to identify stakeholders for a change, which technique is the MOST useful for capturing this information?

Options :

A : Mindmapping

B : Stakeholder Radar

C : Personas

D : Empathay maps

Answer: A

Question 4

Both numerical and subjective methods can build a picture of how effective your change interventions are. Which type of measure can help us to understand why, how, or what happened behind certain behaviours?

Options :

A : Qualitative

B : Quantitative

C : Leading

D : Lagging

Answer: A

Question 5

Which item should be included within the communication plan?

Options :

A : The expected benefits of implementing a change

B : The reasons behind change initiative and the priorities for implementation

C : Details on what preparations have the completed prior to a change

D : How the results of a communication activity will be monitored and evaluated

Answer: D