Question 1

What is defined as "The means by which an organization increases involvement of its employees and other stakeholders with organizational change"?

Options :

A : Engagement

B : Change Agent

C : Sponsor

D : Line Leader

Answer: A

Question 2

In which step of the Continuous Change Management Cycle should change actions be broken into smaller tasks?

Options :

A : Discovery

B : Ideas

C : Prioritization

D : Action

Answer: D

Question 3

Which is a desired characteristic of a vision statement for a change?

Options :

A : It is veritable so its achievement can be confirmed

B : Explains the future organization structure in detail

C : Lists all the activities needed to achieve the changes

D : Sets out several promises that may be hard to measure

Answer: A

Question 4

Which action is an appropriate change management response to people in the early stages of a change cure?

Options :

A : Interpret emotions as evidence of poor change management

B : Be clear about the losses that people will experience

C : Delay communication until all the details are known

D : Accept that everyone will eventually work their way through the curve

Answer: B

Question 5

Which of the following statements about diverse teams are true?

1.Provide greater creativity

2.Reach consensus sooner than teams of 'similars'

Options :

A : Only 1 is true

B : Only 2 is true

C : Both 1 and 2 are true

D : Neither 1 nor 2 is true

Answer: A