Question 1

The Director of Customer Services wants to know when agents are overwhelmed with high-priority items in the

support queue. The Director wants to receive a notification when a new case is open with the status of "New"

for more than four business hours.

Which two automation processes should be used to accomplish this? (Choose two.)

Options :

A : Flow Builder

B : Process Builder

C : Escalation rules

D :

Scheduled Apex

Answer: B,C

Question 2

What are the steps for creating a dynamic approval process?

Options :

A : Create (user) lookup fields on the object being approved, Create a custom object as an approval matrix, Populate the approval matrix record, Create Apex code to populate the user fields from the approval matrix record, Create or update an approval process to utilize the new lookup fields.

B : Create standard object as an approval matrix.

C : Create an approval process.

D :

All of the above.

Answer: A

Question 3

Which of the following is true about Roll-up Summary Fields?

Options :

A : Roll-up Summary can be used to compute SUM, MIN, MAX, AVG over a set of records.

B : Roll-up Summary Fields are readonly.

C : Roll-up Summary can only be set on the parent of a Master-Detail or Lookup relationship.

D : The results of the Roll-up Summary is displayed on the child in a master-detail relationship.

Answer: B

Question 4

Universal Containers (UC) maintains information for over 2 million assets in an external system. UC needs to

access these assets in real-time data in Salesforce and is nearing the data storage limits.

What feature could an app builder recommend UC use?

Options :

A : Data Loader

B :

Data Export Wizard

C :

Salesforce Connect

D : Salesforce to Salesforce

Answer: A

Question 5

Universal Containers has deployed custom tabs to Production via change sets, without including the profile

settings.

What statement is true about the visibility of custom tabs in Enterprise Edition?

Options :

A :

Custom tabs are not deployed.

B :

Custom tabs are default on for all users.

C :

Custom tabs are not hidden for all users.

D :

Custom tabs are default off for all users.

Answer: D