Question 1

Before getting into the technical details of a Service Level Objective, what should be done?

Options :

A : Identify which tasks should be categorized as toil

B : Evaluate automation capabilities

C : Start a conversation from the customer’s point of view

D : Assess what resources would be needed to meet the Service Level Objective

Answer: C

Question 2

Which of the following BEST describes the most important rationale for NOT seeking an SLO of 100% availability?

Options :

A : It is not realistic for the complexity and scale of services.

B : The likely result is failure where such targets are defined.

C : There is no room for improvements if targets are so high.

D : The user satisfaction score is affected by a low percent.

Answer: A

Question 3

Who codifies software-defined networks (SDNs) and applies SDLC principles to build, test and deploy network changes?

Options :

A : Site Reliability Engineer (SRE)

B : Network Reliability Engineer (NRE)

C : Customer Reliability Engineer

D : Database Reliability Engineer

Answer: B

Question 4

Which of the following is the BEST description of a customer reliability engineer (CRE)?

Options :

A : They take a software engineering approach to redesign all cloud services

B : They use deep engineering expertise to improve the cloud provider’s services

C : They work with me cloud provider-s SRE team to ship and build new features

D : They integrate with the customer’s operations team to share responsibilities

Answer: B

Question 5

Engineering operational work to scale with a growing application is BEST achieved by addressing which of the following issues?

Options :

A : Staffing levels

B : Interruptions

C : Toil

D : On-call rotations

Answer: C