Question 1

What is a best practice for data migration when setting up Salesforce Energy and Utilities Cloud?

Options :

A : Migrate all data at once without conducting any data analysis.

B : Ignore data mapping and structure during migration.

C : Perform data cleansing and validation before migrating data.

D : Skip data backup and recovery procedures.

Answer: C

Question 2

How does Salesforce Energy and Utilities Cloud support customer engagement?

Options :

A : By offering real-time market insights to utility companies.

B : By integrating with legacy systems for customer engagement.

C : By providing personalized and proactive customer experiences through various channels.

D : By automating billing and payment processes for customers.

Answer: C

Question 3

What is the purpose of the Work Order object in Salesforce Energy and Utilities Cloud?

Options :

A : To track panel installations.

B : To track contractual agreements with customers

C :

To track and manage field service work for utility technicians.

D : To track billing information.

Answer: C

Question 4

What is the purpose of the Financial Account object in Salesforce Energy and Utilities Cloud?

Options :

A : To track financial account information for customers.

B : To track energy consumption readings.

C : To track panel installations.

D : To track billing information.

Answer: A

Question 5

An energy company has decided to keep the latest customer invoice in Energy and Utilities Cloud to improve performance Which object is used to store this data?

Options :

A : Service Account

B : Account

C : Bill

D : Statement

Answer: C