Question 1

What is a best practice for data migration when setting up Salesforce Energy and Utilities Cloud?

Options :

A : Migrate all data at once without conducting any data analysis.

B : Ignore data mapping and structure during migration.

C : Perform data cleansing and validation before migrating data.

D : Skip data backup and recovery procedures.

Answer: C

Question 2

How does Salesforce Energy and Utilities Cloud support customer engagement?

Options :

A : By offering real-time market insights to utility companies.

B : By integrating with legacy systems for customer engagement.

C : By providing personalized and proactive customer experiences through various channels.

D : By automating billing and payment processes for customers.

Answer: C

Question 3

What role does analytics and reporting play in Salesforce Energy and Utilities Cloud?

Options :

A : To provide insights and data visualization for informed decision-making.

B : To automate field service operations and technician dispatching.

C : To track energy consumption patterns in residential buildings.

D : To optimize supply chain management in the energy and utilities industry.

Answer: A

Question 4

Which custom object in Salesforce Energy and Utilities Cloud is used to track energy consumption and metering data?

Options :

A : Service Agreement

B : Meter Reading

C : Payment

D :

Communication Log

Answer: B

Question 5

What is the purpose of the Energy Audit object in Salesforce Energy and Utilities Cloud?

Options :

A : To track panel installations.

B :

To perform energy assessments and identify efficiency opportunities.

C : To track contractual agreements with customers.

D : To track billing information.

Answer: B