Question 1

universal container (uc) is rolling out inventory management to better manageparts and inventory. UC wants to automatically associate certain parts and productsto work orders on creations based on the work to be performed.How should the Consultant meet this requirement?

Options :

A : Add product to the products required related list on the asset object

B : Add product to the products required related list on the work type object

C : Add product to the work order products related list on the work type object

D : Add product to the work order products related list on the asset object

Answer: B

Question 2

Which three objects are associated to the Work Type? Choose 3 answers

Options :

A : Service Appointments

B : Products Required

C : Resources

D : Skill Requirements

E : Articles

Answer: A,B,D

Question 3

Universal Containers has implemented a Knowledge solution to provide Field Technicians with information necessary to complete assigned work. Which two capabilities will now be available?

Options :

A : Attach Knowledge Articles to Work Order Line Items Only.

B : Manage Attached Articles and Search the Knowledge Base.

C : Attach Articles to Work Orders and Work Order Line Items.

D : Include Quick Actions and Global Actions in Attached Articles.

Answer: B,C

Question 4

Universal Containers uses a complex service model that involves scheduling multiple Service Technicians for each customer interaction (e.g., an install). How can a Consultant ensure that a Service Technician enters the data necessary to track completed work?

Options :

A : Update the Case Feed and tag the associated Service Representative.

B : Update the Work Order Line Item and its associated parent Asset.

C : Update the Service Appointment and its associated parent record.

D : Update the Work Order and its associated parent Account.

Answer: B

Question 5

Universal Containers is experiencing an issue where Technicians are repeatedly called back to a job that has been completed in the past. How should a Consultant recommend this information be tracked?

Options :

A : Create a new Work Order and relate it to the previous Work Order.

B : Create a new Work Order and relate it to the Customer.

C : Update a field called ''Repeat Call'' on the initial Work Order.

D : Create new Work Order Line Items under the initial Work Order.

Answer: A