Question 1

What is the most efficient way for a Consultant to keep Technicians proactively informed about updates to their Service Appointments and Work Orders in the Field Service mobile app?

Options :

A : Utilize Schedules Jobs from the Field Service Admin app.

B : Enable Notifications in Field Service Settings.

C : Utilize Triggers to send emails to relevant users.

D : Enable Push Notifications in the Service Console app.

Answer: B

Question 2

Ursa Major Solar tracks installed products using the Salesforce Asset object. Each individual solar panel is treated separately. To save money on service calls, many times customers will wait to have a technician come onsite until there are multiple panels that need servicing. How should the callout for multiple panels be treated in Salesforce?

Options :

A : Create a work order for each installed product and a work order dependency to assign to the same resource.

B : Create a work order hierarchy with each installed product as a child work order.

C : Create a work order with a work order line item for each installed product.

D : Create an asset hierarchy with each installed product as a child asset in the hierarchy.

Answer: C

Question 3

A Technician is onsite where there is no connectivity and is required to capture the customer's signature. What is the appropriate order of operations as the Technician goes back online?

Options :

A : Deliver Service Report, capture signature, update records, sync device.

B : Capture signature, sync device, update record, deliver Service Report.

C : Deliver Service Report, update record, sync device, capture signature.

D : Capture signature, update record, sync device, deliver Service Report.

Answer: D

Question 4

In the dispatch Console, when viewing the Map, which three data elements can be presented to the Dispatcher? Choose 3 answers

Options :

A : Google Traffic Data

B : Resource-s Home Base

C : Service Appointments

D : Resource-s Travel Speed

E : Service Appointment Dependencies

Answer: A,B,C

Question 5

one of the universal container customers allow maintenance only between 12:00noon to 1:00 pmOn which object should a consultant set operating Hours to meet this requirement?

Options :

A : Service territory number

B : Service territories

C : Service appointment

D : Account

Answer: D