Question 1

Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site. The starting point of the SLA is when the Work Order Status is set to ''Technician Wrap Up.'' The Technician is required to provide confirmation that wrap up is completed. Which three configurations should a Consultant implement to ensure this can be achieved? Choose 3 answers

Options :

A : Create an Entitlement Process which has entry criteria for Status = Technician Wrap Up.

B : Create a Milestone which has entry criteria for Status = Technician Wrap Up.

C : Create custom fields to capture that the Wrap UP Activities have been completed.

D : Create a Workflow to close the Milestone when the Wrap Up is complete.

E : Create a Process Builder to close the Milestone when the Wrap Up is complete.

Answer: B,C,D

Question 2

Org-Wide Default sharing is set to Private in a Salesforce org.If the Field Service Lightning User Territory feature is enabled, which three objects will be visible to users who are part of the User Territory?Choose 3 answers

Options :

A : Accounts

B : Service Resources

C : Work Orders

D : Resource Absences

E : Work Types

Answer: A,D

Question 3

universal containers have a call center that responds to requests fromcustomers and schedules time for field service engineers (FSEs) to perform work onassets owned by the client. Call center agents are responsible for bookingappointmentsWhich permission set license should be assigned to the call center agents?

Options :

A : FSL dispatcher license

B : FSL agent license

C : FSL admin license

D : FSL resource license

Answer: B

Question 4

Universal containers has enabled field service lightning and wants to enablemilestones for work orders.What should a consultant take into consideration?

Options :

A : Creating milestones for work orders requires an entitlement for case.

B : Creating milestone trackers requires a custom lightning component.

C : Creating entitlements for work orders requires a custom lightning component.

D : Creating entitlements for cases and work orders must be separated.

Answer: D

Question 5

Universal Containers UC wants to ensure that technicians enter requiredinformation only once when completing work orders on the field service lightningmobile app. The information entered by technicians need to also update the serviceappointment and the case that are associated to the work order.What should consultant leverage to ensure the right data is captured from the fieldservice lightning mobile app?

Options :

A : Lightning component with required field to update the case, work order and service appointment

B : Quick actions on cases, work orders and service appointment with required fields

C : Quick action on the work order and flow to update the case and service appointment

D : Process builder on case to update the service appointment and work order

Answer: C