Question 1

Universal Containers wants to make it easier for Managers to monitor Preventative Maintenance work ordersusing the Dispatcher Console.Which two filtering options should managers use to find the appropriate work orders?Choose ? answers

Options :

A : The Preventative Maintenance Gantt and filter the list to show only desired work orders

B : The Dispatcher Console Map and filter the list to show only desired service appointments

C : The Dispatcher Console Appointment list and filter the list to show only desired service appointments

D : The Dispatcher Work Order Polygon and filter the list to show only desired service appointments

Answer: C

Question 2

A customer makes one appointment for the sales department, and another appointment for the servicedepartment. The two appointments should be handled on the same day, but should be created as separateappointments. In addition, the Technician must complete one appointment before starting the next. The agentwants to make sure these two appointments are scheduled together and in sequence.Which three things should the Consultant verify to ensure these requirements are met and simultaneousscheduling will occur?Choose 3 answers

Options :

A : The checkbox Use all-or-none scheduling for related appointments in Field Service Settings is selected.

B : The Dependency Type is set to Start After Finish and Same Day on the first service appointment in the dependency.

C : A dependency has been created between the two appointments and the start times are the same.

D : The Same Resource and Same Day fields appear on the Service Appointments page layout.

E : The Complex Work Visualforce page is added to the Service Appointments page

Answer: A,D

Question 3

Universal Containers has installed base equipment that requires specific expertise to install or decommission. Additionally, the effort can vary significantly based on equipment type. What solution should a Consultant recommend to efficiently manage installation and decommission work?

Options :

A : Validation Rules and Work Types

B : Work Types and Skill Requirements

C : Milestones and Service Appointments

D : Skill Requirements and Entitlements

Answer: A

Question 4

Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service. How should a Consultant recommend UC handle unplanned service during times of severe weather?

Options :

A : Configure a new Service Level for immediate assignment.

B : Postpone all lower-priority jobs and extend Due Dates.

C : Manually flag Service Appointments as ''In Jeopardy'' due to weather.

D : Configure Emergency Policy and use the Emergency Wizard.

Answer: D

Question 5

Universal Containers has customers who have previously negotiated pricing on some products.Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders'?

Options :

A : Utilize a custom Global Price Book and add all products as Price Book Entries.

B : Create customer-specific Price Books and add all products as Price Book Entries.

C : Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries.

D : Create customer-specific Price Books and add only price-negotiated products as Price Book Entries.

Answer: D