Question 1

Ursa Major Solar tracks installed products using the Salesforce Asset object. Each individual solar panel is treated separately. To save money on service calls, many times customers will wait to have a technician come onsite until there are multiple panels that need servicing. How should the callout for multiple panels be treated in Salesforce?

Options :

A : Create a work order for each installed product and a work order dependency to assign to the same resource.

B : Create a work order hierarchy with each installed product as a child work order.

C : Create a work order with a work order line item for each installed product.

D : Create an asset hierarchy with each installed product as a child asset in the hierarchy.

Answer: C

Question 2

Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling. Which two approaches will contribute to this goal? Choose 2 answers

Options :

A : Reduced Work Orders per Shift.

B : Reduced Overtime per Work Order.

C : Reduced Travel Time per Work Order.

D : Reduced Absences per Employee.

Answer: B,C

Question 3

Each door lock that Universal Containers (UC) sells has a unique 20 digit code. The code represents the manufacturer, production run, and production number. UC needs to track each lock. In addition to the installed locks, all Technicians carry five replacement units in their van stock, How should UC track the van stock door locks?

Options :

A : Create a product item and enter the serial numbers in the related list.

B : Create a product item with all the serial numbers in the notes section.

C : Create a product item for each door lock utilizing standard fields.

D : Create a product item and enter the Technicians’ lock quantity.

Answer: C

Question 4

Universal Containers is experiencing an issue where Technicians are repeatedly called back to a job that has been completed in the past. How should a Consultant recommend this information be tracked?

Options :

A : Create a new Work Order and relate it to the previous Work Order.

B : Create a new Work Order and relate it to the Customer.

C : Update a field called ''Repeat Call'' on the initial Work Order.

D : Create new Work Order Line Items under the initial Work Order.

Answer: A

Question 5

some technicians report that they are unable to login to the field service lightningmobile app. The Consultant confirmed that the technician has field service lightningresource license and field service lightning resource permission assign to themHow should a consultant provide access to FSL mobile app?

Options :

A : Assign a permission set

B : Modify the user profile

C : Update the public group membership

D : Modify the user record

Answer: A

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