Question 1

Universal Containers wants to reduce field service-related costs by cutting overtime pay and fuel expenses for

internal employees when scheduling all Service Appointments.

Which two customizations should the Consultant recommend to meet this requirement?

Choose 2 answers

Options :

A :

Create a new Scheduling Policy that includes Service Objectives in this order: Minimize Overtime,

Minimize Travel, Preferred Service Resource, Skill Level, Resource Priority, ASAP.

B : Select the new policy as the Scheduling Policy for the Scheduled Optimization Job.

C :

Create a custom Quick Action for Booking Appointments and Candidates that use the new

Scheduling Policy.

D :

Create a new Scheduling Policy that includes Service Objectives in this order: ASAP, Resource

Priority, Skill Level, Preferred Service Resource, Minimize Travel, Minimize Overtime.

Answer: A,B

Question 2

Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work. In which two ways can UC achieve this?

Choose 2 answers

Options :

A : Leverage the Match Skills Scheduling Policy when scheduling appointments.

B : Create Skills that relate to qualifications from Setup and assign them to a Service Resource.

C : Leverage the Match Skills Work Rule when scheduling appointments.

D : Create Skills that relate to qualifications from the Skills tab and assign them to a Service Resource.

Answer: B,C

Question 3

Universal Containers wants their Technicians to capture potential up-sell opportunities identified during site visits that will then be addressed by the inside sales team. What Configuration will support this requirement?

Options :

A : Create a Service Appointment Quick Action to create a Lead record and add it to the appropriate page layout.

B : Create a Web-to-Lead page that submits to the inside sales team. Add a link to the Case Page Layout.

C : Create a Public Group for the inside sales team, and share Work Orders to the group via Sharing Rules.

D : Configure a Flow against Cases that auto-creates leads and assigns them to the insides sales team Queue.

Answer: D

Question 4

universal containers want to limit their technicians view of work orders and

appointment in the field service lightning mobile app

What should a consultant recommend to control their technicians?

Options :

A : field sets

B : page layouts

C : mini page layouts

D : visual force page

Answer: B

Question 5

Universal Containers wants Technicians to view work progress through the Work Order Line Item card in the

Salesforce Field Service mobile app.

Which configuration steps should 8 Conzultant take to meet this requirement?

Options :

A : Create a custom Visuaiforce page and add an extemal link in the Salesforce Field Service mobile app to view the page in the mobile browser.

B : Create a Report Chart that summarizes wk Order Line Items and add 2 link to the Service Appointment layout.

C : Add the Work Order Line Items related list to the Work Order page layout and assign the layout to the Technician’s profile.

D : Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through the Salesforce Field Service mobile app.

Answer: C