Question 1

Universal Containers (UC) wants to better understand their service business and Field Service Technician terms' schedules. A Consultant suggested UC start to forecast and plan. Which two abilities does forecasting and planning provide?

Options :

A : Proactively adjust Service Contracts.

B : More accurately assign Work Orders based on skills.

C : Proactively adjust to address demand fluctuations.

D : More consistently meet customer response times.

Answer: B,C

Question 2

Universal containers has a large volume of cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant recommend? Choose 2 answers.

Options :

A : Change the Work Order with a closed status of ''Cancelled.''

B : Change the Work Order with a status of ''New.''

C : Re-use the existing Work Order for the follow-up.

D : Create a child Work Order for the follow-up Work Order.

Answer: A,C

Question 3

universal container wants its technician to follow a standard operating

procedure (S O P) while performing maintenance on an individual asset. Each

operation should be captured independently to allow technician to enter note and

update status they progress with the work preventative maintenance should be with a

single visit

Which data model should the consultant recommend to the universal container?

Options :

A :

Work order to represent the preventative maintenance on the asset - work order line

item to represent the different operations - service appointment to represent the visit

B :

Service appointment to represent ante the preservative maintenance on the asset -

work order line item to represent the different operations - work order to represent the

visit

C :

Work order to represent the preventative maintenance on the asset - service

appointment to represent the different operations - work order line item to represent

the visit

D :

Work order line item represent the preventative Maintenance on the asset - work

order represent the different operations- service appointment to represent visit

Answer: A

Question 4

Universal Containers has an initiative to reduce their carbon footprint. What factor should a Consultant recommend using in a Scheduling Policy to meet the above requirement?

Options :

A : Give the Minimize Travel Service Objective the highest weight.

B : Remove the ASAP Service Objective.

C : Remove the Match Location Work Rule.

D : Add the Maximum Travel From Home Work Rule.

Answer: A

Question 5

Universal containers technicians frequently need to request more parts from

another inventory location when stock runs low.

How can universal container technicians achieve this for each product requested?

Options :

A : Create a work order line item and a product request line item.

B : Create a product request and a product request line item.

C : Create a product consumed and a product request line item.

D : Create a shipment and a product request line item.

Answer: B