Question 1

Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.

What should a Consultant utilize to meet this requirement

Options :

A : Entitlement Templates

B : Entitlements

C : Work Types

D : Work Order Record Types

Answer: C

Question 2

Which three factors should a Consultant consider when configuring routing? Choose 3 answers

Options :

A : Configure Schedule Policy by modifying Work Rules and Service Objectives.

B : Configure the Resource Availability Work Rule to calculate travel at the expense of the resource and breaks.

C : Default Travel Speed is used only if a different travel speed is null on the resource.

D : A straight line is used to compute the shortest distance between two locations if Street Level Routing is enabled

E : Set Auto Schedule to True upon creation of the Service Appointment.

Answer: A,B,C

Question 3

Universal containers has a large volume of cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant recommend? Choose 2 answers.

Options :

A : Change the Work Order with a closed status of ''Cancelled.''

B : Change the Work Order with a status of ''New.''

C : Re-use the existing Work Order for the follow-up.

D : Create a child Work Order for the follow-up Work Order.

Answer: A,C

Question 4

Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments.

When designing the Customer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment?

Choose 2 answers

Options :

A : Scheduled End

B : Arrival Window Start

C : Scheduled Start

D : Arrival Window End

Answer: B,D

Question 5

A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill requirement for the appointment.

How can the Dispatcher update the Service Crew to meet those requirements?

Options :

A : Edit the Service Appointment and add a new Service Resource.

B : Update the Service Crew on the Service Appointment-s Work Type.

C : Use the Crew Management tool to add Service Resources to the Crew.

D : A Create a new Service Appointment with a different Crew.

Answer: D

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