Question 1

Universal Containers wants to track the work that is performed on the customer's install base.

What object relationship should the Consultant focus on to meet this requirement?

Options :

A : Products to Accounts

B : Assets to Products

C : Work Orders to Assets

D : Work Orders to Products

Answer: D

Question 2

Universal Containers wants to reduce field service-related costs by cutting overtime pay and fuel expenses for

internal employees when scheduling all Service Appointments.

Which two customizations should the Consultant recommend to meet this requirement?

Choose 2 answers

Options :

A :

Create a new Scheduling Policy that includes Service Objectives in this order: Minimize Overtime,

Minimize Travel, Preferred Service Resource, Skill Level, Resource Priority, ASAP.

B : Select the new policy as the Scheduling Policy for the Scheduled Optimization Job.

C :

Create a custom Quick Action for Booking Appointments and Candidates that use the new

Scheduling Policy.

D :

Create a new Scheduling Policy that includes Service Objectives in this order: ASAP, Resource

Priority, Skill Level, Preferred Service Resource, Minimize Travel, Minimize Overtime.

Answer: A,B

Question 3

universal container provides maintenance and emergency services to its

customers. Sending technician emergency call during the day causes long travel time

and reduces the number of appointments that a technician can complete

Which features should a consultant use to reduce and increase technician

productivity?

Options :

A : Resource schedule optimization

B : Reschedule appointment

C : Fix overlaps

D : Fall in schedule

Answer: A

Question 4

Universal Containers plans to implement Crew Management to better support its clients.

Which area does the Consultant need to consider as part of the recommendation?

Options :

A : The Preferred Resource service objective is ignored for active Crew Members.

B : Capacity-based scheduling is supported for Service Crews.

C : A service resource can only be 2 member of 2 single Crew

D : Salesforce Field Service considers the Recommended Crew Size when assigning appointments.

Answer: B

Question 5

Universal Containers wants to monitor Customer Satisfaction (CSAT) after a Work Order is complete. How can CSAT information be collected?

Options :

A : Add the CSAT Visualforce page to the Work Order.

B : Install the Survey Snap-in for CSAT capture.

C : Install an AppExchange Package.

D : Enable the CSAT Quick Action for Work Orders.

Answer: C

Smartly Prepare Exam with Free Online FSL-201 Practice Test

Buying Options: