Question 1

Universal containers (UC) sells shipping containers and container parts. UC wants

to track each customer's container and associated parts for Florida servicing, sales, and

reporting purposes.

Which solution should a consultant recommend to relate the parts to a customer's

container?

Options :

A :

Create an asset hierarchy on the account with the container as the root asset and the

parts as child assets.

B : Add the container as an asset on the account and mark the parts internal assets.

C :

Add the container as a product on the account and the parts to a child product related

list.

D :

Create a hierarchical relationship between the parent product container and child parts

products.

Answer: A

Question 2

Universal Containers wants to monitor Customer Satisfaction (CSAT) after a Work Order is complete. How can CSAT information be collected?

Options :

A : Add the CSAT Visualforce page to the Work Order.

B : Install the Survey Snap-in for CSAT capture.

C : Install an AppExchange Package.

D : Enable the CSAT Quick Action for Work Orders.

Answer: C

Question 3

Universal Containers wants their Technicians to capture potential up-sell opportunities identified during site visits that will then be addressed by the inside sales team. What Configuration will support this requirement?

Options :

A : Create a Service Appointment Quick Action to create a Lead record and add it to the appropriate page layout.

B : Create a Web-to-Lead page that submits to the inside sales team. Add a link to the Case Page Layout.

C : Create a Public Group for the inside sales team, and share Work Orders to the group via Sharing Rules.

D : Configure a Flow against Cases that auto-creates leads and assigns them to the insides sales team Queue.

Answer: D

Question 4

universal containers operates in a highly regulated industry technician must

conduct quarterly inspections for all customers in their region each inspection should

be completed within a single visit and include all installed assets on site

Which two maintenance plan settings should the consultant recommend?

Choose 2 answers

Options :

A :

Service appointment generation method - one service appointment per work order

line item

B : Work order generation method - one work order line item per asset

C : Service appointment generation method - one service appointment per work order

D : Work order generation method - one work order per asset

Answer: B,C

Question 5

A dispatcher of a local power outage. All appointments in the affected area must

be rescheduled to a different day

How should the dispatcher update the service appointment?

Options :

A :

Create the report to identify the service appointment in the area of notified service

resources.

B : Configure a new scheduling policy to change service appointment

C :

Push reschedule notifications to service service resource using the field service

lightning mobile app

D : Create a map polygon of affected area to select service appointment for rescheduling

Answer: D