Question 1

Universal Containers wants their Technicians to capture potential up-sell opportunities identified during site visits that will then be addressed by the inside sales team. What Configuration will support this requirement?

Options :

A : Create a Service Appointment Quick Action to create a Lead record and add it to the appropriate page layout.

B : Create a Web-to-Lead page that submits to the inside sales team. Add a link to the Case Page Layout.

C : Create a Public Group for the inside sales team, and share Work Orders to the group via Sharing Rules.

D : Configure a Flow against Cases that auto-creates leads and assigns them to the insides sales team Queue.

Answer: D

Question 2

Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.

What should a Consultant utilize to meet this requirement

Options :

A : Entitlement Templates

B : Entitlements

C : Work Types

D : Work Order Record Types

Answer: C

Question 3

universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time

How should the consultant make this requirement?

Options :

A : Create a work rule with two required skills

B : Create a two-service crew

C : Create a crew with two technicians

D : Create two service appointment

Answer: C

Question 4

Universal Containers wants Technicians to view work progress through the Work Order Line Item card in the

Salesforce Field Service mobile app.

Which configuration steps should 8 Conzultant take to meet this requirement?

Options :

A : Create a custom Visuaiforce page and add an extemal link in the Salesforce Field Service mobile app to view the page in the mobile browser.

B : Create a Report Chart that summarizes wk Order Line Items and add 2 link to the Service Appointment layout.

C : Add the Work Order Line Items related list to the Work Order page layout and assign the layout to the Technician’s profile.

D : Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through the Salesforce Field Service mobile app.

Answer: C

Question 5

universal container provides maintenance and emergency services to its

customers. Sending technician emergency call during the day causes long travel time

and reduces the number of appointments that a technician can complete

Which features should a consultant use to reduce and increase technician

productivity?

Options :

A : Resource schedule optimization

B : Reschedule appointment

C : Fix overlaps

D : Fall in schedule

Answer: A