Question 1

Universal containers want technicians to view work progress through the work

order line-item card in the field service lightning mobile app.

Which configuration steps should a consultant take to meet this requirement?

Options :

A :

add the work order line items related list of the work order page layout and assign the

layout to the technician -s profile.

B :

create a custom visual force page and add an external link in the field service

lightning mobile app to view the page in the mobile browser.

C :

create a custom lightning component that displays work order progress and deploy it

to technicians through the field lightning mobile app.

D :

create a report chart that summarizes work order line items and add a link to the

service appointment layout.

Answer: A

Question 2

Universal Containers has customers who have previously negotiated pricing on some products.

Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders'?

Options :

A : Utilize a custom Global Price Book and add all products as Price Book Entries.

B : Create customer-specific Price Books and add all products as Price Book Entries.

C : Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries.

D : Create customer-specific Price Books and add only price-negotiated products as Price Book Entries.

Answer: D

Question 3

An extreme whether situation impacts both the volume of work and number of

available resources at universal container

Which approach should a consultant recommend to realign available resources with?

open work?

Options :

A : Resource Schedule optimization

B : Global optimization

C : Emergency scheduling

D : Customer first scheduling

Answer: B

Question 4

Geolocation tracking is enabled for universal container's for technician but

should apply to full time employees

How can Geolocation tracking for contractors to be disabled?

Options :

A : Add the exclude technician from Geolocation tracking permission to a permission set and assign it to a contractor

B :

Unchecked the collect service resources Geolocation history field in field service

mobile settings

C : Unchecked the geocoding field on the contractor-s profile

D : Set the Geolocation update frequency field to zero for contractors

Answer: A

Question 5

Universal Containers does not want the lunch break to interfere with existing scheduled work. How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1pm?

Options :

A : Create a recurring Service Appointment

B : Create Resource Absences every day.

C : Use appropriate Resource Operating Hours.

D : Use the Resource Availability Rule.

Answer: C