Question 1

universal containers has customers who have previously negotiated pricing on

some products.

Which price book structure should a consultant recommend when considering the

implications of pricing on work orders?

Options :

A : Utilize a custom global price book and add all products as price book entries

B :

Utilize a custom global price book and add price negotiated products as price book

entries

C : Create customer specific price books and add all products as price book entries

D :

customer specific price books and add only price negotiated products as price Create

book entries

Answer: C

Question 2

Ursa Major Solar tracks installed products using the Salesforce Asset object. Each individual solar panel is treated separately. To save money on service calls, many times customers will wait to have a technician come onsite until there are multiple panels that need servicing. How should the callout for multiple panels be treated in Salesforce?

Options :

A : Create a work order for each installed product and a work order dependency to assign to the same resource.

B : Create a work order hierarchy with each installed product as a child work order.

C : Create a work order with a work order line item for each installed product.

D : Create an asset hierarchy with each installed product as a child asset in the hierarchy.

Answer: C

Question 3

Universal Containers has installed base equipment that requires specific expertise to install or decommission. Additionally, the effort can vary significantly based on equipment type. What solution should a Consultant recommend to efficiently manage installation and decommission work?

Options :

A : Validation Rules and Work Types

B : Work Types and Skill Requirements

C : Milestones and Service Appointments

D : Skill Requirements and Entitlements

Answer: A

Question 4

How should the Consultant recommend visualizing the highest revenue generating Service Appointments on

the

Gantt?

Options :

A : Use Map Report Layers.

B : Color code using Gantt Palettes.

C : Create a Gantt Action to highlight.

D : Add the relevant field to the Field Set.

Answer: B

Question 5

Universal Containers has implemented a Knowledge solution to provide Field Technicians with information necessary to complete assigned work. Which two capabilities will now be available?

Options :

A : Attach Knowledge Articles to Work Order Line Items Only.

B : Manage Attached Articles and Search the Knowledge Base.

C : Attach Articles to Work Orders and Work Order Line Items.

D : Include Quick Actions and Global Actions in Attached Articles.

Answer: B,C