Question 1

The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)

Options :

A : The maximum capacity that an agent may handle simultaneously for each supported media type

B : The after call work time for each media type

C : The length of time that an agent may spend on each media type

D : The number of different media types that an agent may handle simultaneously

E : The media types that can interrupt current interactions that an agent is handling

Answer: A,D

Question 2

Select the correct naming convention for a bulk import prompt if the admin wants to create a user prompt named “Welcome” that adds the audio within the .wav file under the English (United States) (en-us) language.

Options :

A : prompt user Welcome/en-us

B : prompt_user_Welcome/en-us

C : prompt user Welcome_en-us

D : prompt_user_Welcome_en-us

Answer: D

Question 3

Select all the required parameters for configuring the Salesforce data actions. (Choose three.)

Options :

A : Username

B : Access ID

C : Password

D : ARN Number

E : Token

Answer: A,C

Question 4

Select the correct expression to create a date-time with the year 2020 for the third of may at 12:00 AM.

Options :

A : MakeDateTime(2020,5,3)

B : MakeDateTime(2020,3,5)

C : MakeDateTime(5,3,2020)

D : MakeDateTime(3,5,2020)

Answer: D

Question 5

Arrange the listed schedule groups based on call flow priority.

1. Closed

2. Emergency

3. Open

4. Holiday

Options :

A : 2,3,4,1

B : 2,4,1,3

C : 2,3,1,4

D : 2,1,4,3

Answer: C