Question 1

What type of trunk would you configure to connect to AudioCodes phones?

Options :

A : WebRTC phone trunk

B : Phone trunk

C : External trunk

D : Network interface trunk

Answer: B

Question 2

Which setting allows you create a place for each group in your organization to upload, organize, and share documents and files?

Options :

A : Workspaces

B : People

C : Queues

D : Groups

Answer: A

Question 3

To assign extensions to users, you must first __________.

Options :

A : Create a pool of extensions.

B : Buy the extension number from the carrier

C : Add the extension to the dial plan

D : Assign the extension to the user-s phone.

Answer: D

Question 4

Which of the following add-on options are provided in Genesys Cloud CX? (Choose three.)

Options :

A : AI

B : VR

C : Digital

D : Human Capital Management

E : Workforce Engagement

Answer: A,C,D

Question 5

Which of the following statements about scripts is true?

Options :

A : Scripts can be used for inbound interactions only.

B : Scripts are only used to configure flows when setting up Architect.

C : Scripts can be used in all types of interactions.

D : Scripts may be used for outbound dialing campaigns only.

Answer: C