Question 1

Which of the following best defines the performance view for Queues?

Options :

A : Used to monitor real-time contact center metrics.

B : Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

C : Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents

D : Used to view historical data only.

Answer: C

Question 2

The license used by a user is determined by the permissions enabled in the roles assigned to that user.

Options :

A : True

B : False

Answer: A

Question 3

You must work closely with _______ before completing configurations for external SIP trunks.

Options :

A : Genesys

B : The Resource Center

C : Your carrier

D : Your designated contact

Answer: C

Question 4

_________ binds the numbering plan with the trunk.

Options :

A : Inbound route

B : Outbound route

C : Edge

D : Edge Group

Answer: A

Question 5

Which of the following components can be added to scripts? (Choose four.)

Options :

A : Visual Basic Control

B : Text

C : Call Flow

D : Checkbox

E : Web Page

F : Image

Answer: A,B,C,D