Question 1

With Genesys Cloud CX Architect, you can build menu applications of varying complexity through a user-friendly drag-and-drop graphical interface.

Options :

A : True

B : False

Answer: A

Question 2

All of the following are steps that need to be completed to configure an Edge appliance, EXCEPT __________.

Options :

A : Create a Site

B : Assign the Edge to a Site

C : Configure a trunk

D : Create an Edge Group

E : Associate the network interface

F : Authenticate the Edge

G : Configure the Edge Connectors

Answer: C

Question 3

Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent.

Options :

A : True

B : False

Answer: A

Question 4

Currently, you manage all agents' schedules using a spreadsheet. This shows when each agent is working, when they are on breaks, and when they

have meetings or other events that take them away from the queue. You would like to manage these in an easier and more automated way.

Which Genesys Cloud CX contact center feature can you use to replace and automate the spreadsheet schedule?

Options :

A : Genesys Cloud CX Workforce Management

B : Genesys Cloud CX API

C : Genesys Cloud CX Architect

D : Genesys Cloud CX Reporting and Analytics

Answer: A

Question 5

With the ______ feature provided by Genesys Cloud CX, an administrator can effectively monitor agents and analyze their performance.

Options :

A : Analytics Workspace

B : Group Workspace

C : Workspace

D : All of the above

Answer: A