Smartly Prepare Exam with Free Online GCP-GCX Practice Test

We offer the latest GCP-GCX practice test designed for free and effective online Genesys Cloud CX Certified Professional Consolidated certification preparation. It's a simulation of the real GCP-GCX exam experience, built to help you understand the structure, complexity, and topics you'll face on exam day.

Question 1

Currently, you manage all agents' schedules using a spreadsheet. This shows when each agent is working, when they are on breaks, and when they

have meetings or other events that take them away from the queue. You would like to manage these in an easier and more automated way.

Which Genesys Cloud CX contact center feature can you use to replace and automate the spreadsheet schedule?

Options :

A : Genesys Cloud CX Workforce Management

B : Genesys Cloud CX API

C : Genesys Cloud CX Architect

D : Genesys Cloud CX Reporting and Analytics

Answer: A

Question 2

User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.

Options :

A : True

B : False

Answer: A

Question 3

What type of trunk would you configure to connect to AudioCodes phones?

Options :

A : WebRTC phone trunk

B : Phone trunk

C : External trunk

D : Network interface trunk

Answer: B

Question 4

Select all access level permission types for workspace (Documents > Workspace) membership. (Choose three.)

Options :

A : Full Access

B : Partial

C :

Read-Only

D : Write-Only

E : Contributor

F : Collaborator

Answer: A,C

Question 5

_________ binds the numbering plan with the trunk.

Options :

A : Inbound route

B : Outbound route

C : Edge

D : Edge Group

Answer: A