Question 1

To assign extensions to users, you must first __________.

Options :

A : Create a pool of extensions.

B : Buy the extension number from the carrier

C : Add the extension to the dial plan

D : Assign the extension to the user-s phone.

Answer: D

Question 2

User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.

Options :

A : True

B : False

Answer: A

Question 3

Genesys Cloud CX is fully supported on which of the following browsers? (Choose two.)

Options :

A : Internet Explorer

B : Firefox

C : Chrome

D : Safari

E : Opera

Answer: C,D

Question 4

Carlos is an administrator who needs to extract data on a group of agents handling customer service calls and track their performance. These statistics allow him to estimate their average handling time. Which of the following options would help him perform his task?

Options :

A : Documents

B : Directory

C : Workspaces

D : Activity

Answer: D

Question 5

Which of the following components can be added to scripts? (Choose four.)

Options :

A : Visual Basic Control

B : Text

C : Call Flow

D : Checkbox

E : Web Page

F : Image

Answer: A,B,C,D