Question 1

How may a city parks and recreation director meaningfully assess the performance of the department's grounds maintenance division?

Options :

A : use a single measure of citizen satisfaction with parks and recreation

B : evaluate funds spent on grounds maintenance

C : analyze grounds maintenance staffing levels

D : compare cost per acre maintained to cost per acre maintained in another jurisdiction

Answer: D

Question 2

Management shoulg consider the cost of internal controls in relationship to

Options :

A : the available budget.

B : inherent risks.

C : benefits provided.

D : risk of collusion.

Answer: C

Question 3

A program manager at a local agency needs to understand if program participation varies significantly from enrollment. The information changes daily. The best way to quickly analyze this would be to use

Options :

A : crosstab.

B : portable document format.

C : text file.

D : dashboard.

Answer: D

Question 4

Performance measures that report the results of providing goods or services are known as

Options :

A : activity measures.

B : outcome measures.

C : output measures.

D : workload measures.

Answer: C

Question 5

The goal of shared gervices is to

Options :

A : reduce current staffing levels.

B : transfer responsibilities to another entity.

C : efficiently aggregate resources.

D : provide private business opportunities.

Answer: C