Question 1

Why is it important for organizations to measure the effectiveness of their learning, coaching/mentoring and advancement/career programs?

Options :

A : To increase turnover to get new people with new ideas to join the organization

B : To establish a baseline for employee engagement

C : To improve the rate at which internal job roles are filled

D : To design a better performance management system

Answer: D

Question 2

How should appraisers address performance deficiencies on performance appraisals?

Options :

A : Avoid discussing them

B : Focus the entire appraisal on the areas that need attention

C : Balance every deficiency with a compliment, even if the compliments are for minor accomplishments

D : Provide specific information about deficiencies that affect performance.

Answer: D

Question 3

What is the primary goal of a merit pay program?

Options :

A : To link pay to the competitive market rate of each job

B : To link pay to years of experience in a particular job

C : To link pay to performance in a manner that is consistent with the mission of the organization

D : To link pay to organizational performance

Answer: C

Question 4

Which of the following benefits are usually offered at the discretion of the employer?

Options :

A : Retirement plans

B : Unemployment insurance

C : Social security programs

D : Disability (occupational)

Answer: A

Question 5

Which of the following identifies appropriate labor market segments and desired competitive position in the market for each employee group?

Options :

A : The mission statement

B : The business strategy

C : The total rewards strategy

D : The organizational vision.

Answer: C