Question 1

What steps are used in kano analysis to help prioritize customers' needs?

Options :

A : Choose data sets, develop report procedures, acquire customers, and report results

B : Select target features, develop customer questions, survey customers, and analyze results

C : Identify training topics, record customer uptake, train customers, and review results

D : Determine usage areas track customer operations, test customers, and test results

Answer: B

Question 2

What is a recommended formal or informal approach for resource and outcome sharing across the enterprise called?

Options :

A : Working agreement

B : Inclusion map

C : Collaborative approach

D : Cultural agreement

Answer: C

Question 3

Engaging in observation uses the following to gain insights:

Options :

A : visible and hidden observation.

B : passive and active observation.

C : disguised and undisguised observation.

D : planned and unplanned observation.

Answer: B

Question 4

If there are similar questions about performance and security with the ready state product backlog items (PBIs), the product ownership analysis (POA) practitioner can utilize this information to:

Options :

A : refine performance and security related requirements so that the acceptance criteria can be modified accordingly.

B : inform the delivery team and customers about these PBIs.

C : keep monitoring the items as the average age of stories has not been crossed by these PBIs yet.

D : conduct extra sessions with the iteration manager to elaborate on the root cause.

Answer: A

Question 5

One way a product ownership analysis (POA) practitioner supports an iteration review ceremony is through:

Options :

A : gathering the post-it notes and removing the comments made.

B : asking repeat questions to discard excessive feedback provided.

C : questioning to understand the product packaging.

D : asking clarifying questions to understand the feedback provided.

Answer: D