Question 1

When setting up Intelligent Sales, which three types of records should an administrator create for a Field Sales Agent before Visit records can be created? (Choose three.)

Options :

A : Contacts

B : Opportunities

C : Locations

D : Accounts

E : Assets

Answer: A,C,E

Question 2

What are three requirements for implementing patients or members in Health Cloud?

Options :

A : Ensure the Person Account object is used.

B : Ensure the Parent Contact object is blank.

C : Ensure l-to-1 Account to Contact relationship.

D : Ensure the Parent Account field is blank.

E : Ensure the Account is the Parent to Household Accounts.

Answer: A,C,D

Question 3

A customer wants to view medication data from Health Cloud leveraging FHIR standards. Which Health Cloud data model should a consultant use?

Options :

A : Integrated Care Management data model

B : Electronic health record (EHR) data model

C : Virtual Care data model

D : Clinical data model

Answer: D

Question 4

A provider wants to set up a Contact Center leveraging Health Cloud to enable its patients to set up appointments, get answers to their billing questions, and update their plan information. Which group of people should a consultant work with to identify pain points and define project requirements?

Options :

A : (Persona) General physician (Stakeholder) Salesforce administrator (Stakeholder) Marketing Cloud administrator

B : (Persona) Contact Center agent (Stakeholder) Salesforce administrator (Stakeholder) Integration architect

C : Persona) Care coordinator (Stakeholder) Salesforce administrator (Stakeholder) Tableau developer

D : (Persona) Contact Center agent (Stakeholder) Tableau developer (Stakeholder) MuleSoft developer

Answer: B

Question 5

Bloomington Caregivers is looking to streamline the user experience for its call center agents On the patient's record, the company wants the ability to: Inform agents about changes in information View basic details about a patients insurance Have a complete view of all engagement interactions in one place Which three components from Contact Center for Health Cloud should a consultant use to achieve this?

Options :

A : Member Plan FlexCard

B : Identity Verification

C : Record Alerts

D : Action Launcher

E : Timeline

Answer: C,D,E