Question 1

What benefits do Flows for Financial Services Cloud offer to support customer onboarding?

Options :

A : Flows enable customers to schedule appointments via customer communities, mobile apps. or websites.

B : Flows provide step-by-step guidance for common service requests, such as change of address, or change of beneficiary, without the need to * navigate to different screens.

C : Flows systematically capture and visualize important customer Life Events to drive more personalized and need-based engagements.

D : Flows enable customers to book appointments with the nght specialist at the right time and place through self-service scheduling

E : Flows enable customers to schedule appointments via customer communities, motxie apps. or websites.

Answer: A,B

Question 2

Lake Tahoe Bank is rolling out Financial Services Cloud and the VP of IT is concerned about the cost of the licenses. The System Admin recommends using restricted licenses for users that need only limited access to Financial Service Cloud features. Which Financial Services Cloud permission set license enables user access to a license with contractual restrictions for Financial Services Cloud and can be used to grant restricted access to users like Bank Tellers?

Options :

A : Financial Services Cloud Standard

B : Client Segmentation

C : Financial Service Cloud Basic

D : Financial Service Cloud Extension

Answer: C

Question 3

Financial Advisors can create a financial goal to track a client's progress toward major purchases, retirementsavings, or other life goals. Which statements are correct?

Options :

A : You can only create savings-oriented goals.

B : You can't create a goal for paying down a debt.

C : You can associate a goal with a specific financial account.

D : Financial Goals require the Financial Goals permission set to be visible to a user.

Answer: A,B

Question 4

Cumulus Insurance has created a Delegated Administrator group for its franchise users to reduce the workload on head office support staff. Which three functions should be added to the Delegated Administrator group?

Options :

A : Unlock users.

B : Modify permission sets

C : Set organization-wide sharing defaults on custom objects.

D : Assign or remove permission sets for users in their delegated groups.

E : Create and manage membership of specified public groups.

Answer: A,D

Question 5

How can the Salesforce Admin help agents who deal with a large number of customers on a daily basis, quickly scan the Life Events component and find the information they need without much effort?

Options :

A : The Admin can customize the order of life events to be set in chronological order.

B : The user can change the color of important life events to red.

C : The Admin can change the color of important life events to red.

D : The user can customize the order of life events to be set in chronological order

Answer: C