Question 1

A banking client currently manages its onboarding process manually with paper forms. To optimize the process, the client wants to digitize and automate as much as possible. The bank wants its clients to manage the forms in a portal and leverage e-signatures for processing. Which three steps are needed to document this requirement following the discovery session?

Options :

A : Document the business process flows.

B : Design the solution using the Financial Services Cloud components.

C : Create a visual flow diagram.

D : Understand the journey!for the multiple personas involved in the process.

E : Determine the best e-sigTiature solution to use.

Answer: A,D

Question 2

Lake Tahoe Bank branch manager Sue Barry wants to encourage all Personal Bankers to use Action Plans to capture repeatable tasks and automate the task sequences, improving collaboration and productivity. Which three of the following statements about Action Plans are true?

Options :

A : When you work with Action Plans, you first create Action Plan Templates

B : Action Plans require a monthly license fee per user

C : Action Plans can be used to schedule appointments with the Bankers

D : Action Plans make it easy to create reports and dashboards, so you can monitor progress and ensure compliance

E : Action Plans can be used to automatically assign task owners and deadlines for specific client engagements

Answer: A,D

Question 3

Personal Banker Hank Burton is questioning his Referral Score shown in Salesforce FSC.When is the Referral Score updated?

Options :

A : The Referral Score updated when a lead is created using the referral record type.

B : The Referral Score updated when an opportunity associated with the Referral is Closed Won.

C : The Referral Score updated when a referral is converted to an Opportunity or closed.

D : The Referral Score updated when a referral is assigned from the queue to a user.

Answer: D

Question 4

A financial services company wants to plan ahead for designing the Financial Services Cloud (FSC) implementation. Which three activities should the implementation team prioritize during planning?

Options :

A : Prepare for integrations with transactional systems, external data sources, custodians, and any other platforms that the company-s business relies on.

B : Beyond the preconfigured settings, evaluate whether they need advanced customizations

C : Enable and configure person accounts in FSC, and assign users with permission set licenses

D : Review the out-of-the-box capabilities and compare them to the company-s current needs.

E : Design the modifications to fields, picklists, layouts, and othKrequired features to support business processes

Answer: A,B,D

Question 5

A financial services company would like its users to be able to relate two business accounts. What should the administrator configure to meet the requirement?

Options :

A : Create a new Contact Reciprocal Role for the required value.

B : Update the Role picklist on the Account-Account Relationship object with new value.

C : Create a new Account Reciprocal Role for the required value.

D : Update the Role picklist on the Account-(?ontact Relationship object with new value.

Answer: B