Which one of the following options best describes the purpose of a Stage 1 third-party audit? 

You are conducting a third-party audit to ISO 9001 and the next item on your audit plan is 'internal auditing'. When reviewing a sample of audit records up to 5 years previously, you find that many contain non-conformance reports and no actions have been taken. You interview the Quality Manager. You: "I have noted that many of the older files contain non-conformances that have not had any corrective action taken." Quality Manager: "Because the business is always changing, the departmental managers tell me that the non-conformances are no longer applicable. I made a decision that any non-conformance over 3 years old is automatically closed" You: "Do you obtain any confirmation beforehand from the appropriate departments that the non-conformances are no longer applicable." Quality Manager: " No, because they are so old I consider that they are no longer appropriate. Please remember that we take a risk-based approach which means we audit where and when it is considered important to do so. Select one course of action you would now take from the options. 

You will lead a third-party audit next Monday on ABC, an organisation that provides services for cleaning windows from the outside of tall buildings. They work on demand, and usually have 4-5 orders per week. All documented information on these activities is kept at the central office. On Friday evening, before the audit, you are informed by mail that customers cancelled all orders for the next week; therefore, the auditors will not have the chance to see them working at the customer's premises, but the field supervisors will be available at the ABC offices. You have prepared the audit plan and the checklist. Choose the best action you would take:

According to ISO 19011, what two activities take place during the conduct of a audit follow-up? 

Which of the following is a record related to the audit program that should be managed and maintained?