Smartly Prepare Exam with Free Online ITIL-4-CDS Practice Test

We offer the latest ITIL-4-CDS practice test designed for free and effective online ITIL 4 Specialist: Create, Deliver and Support certification preparation. It's a simulation of the real ITIL-4-CDS exam experience, built to help you understand the structure, complexity, and topics you'll face on exam day.

Question 1

What is the primary goal of the service level management practice within ITIL 4?

Options :

A : To assist in the assessment, management, and successful execution of changes to IT services.

B : To define, agree, record, monitor, measure, report, and continually improve IT service achievements.

C : To standardize methods and procedures used for efficient and prompt handling of all changes.

D : To ensure that the organization-s capacity and resources are matched to the evolving demands for services.

Answer: B

Question 2

How does Change Control contribute to the creation, delivery, and support across the SVS and value streams?

Options :

A : It helps in processing payments

B : It helps in managing changes to the infrastructure

C : It helps in developing new services

D : It helps in creating IT policies

Answer: B

Question 3

How does the ITIL practice of Incident Management contribute to the creation, delivery, and support across the SVS and value streams?

Options :

A : By managing user feedback and satisfaction surveys

B : By ensuring the continuous improvement of service quality

C : By identifying and resolving underlying problems

D : By managing the lifecycle of all incidents to resolution

Answer: D

Question 4

What is the key objective of the ITIL 4 practice of "service configuration management" within the context of service delivery?

Options :

A : To manage and control service configuration items

B : To maintain an inventory of IT assets

C : To document approved changes

D : To optimize resource allocation

Answer: A

Question 5

Which ITIL practice focuses on the effective and efficient handling of all changes in an organization's infrastructure, service and production environments?

Options :

A : Release management

B : Service configuration management

C : IT asset management

D : Change enablement

Answer: D