Smartly Prepare Exam with Free Online ITIL-4-CDS Practice Test

We offer the latest ITIL-4-CDS practice test designed for free and effective online ITIL 4 Specialist: Create, Deliver and Support certification preparation. It's a simulation of the real ITIL-4-CDS exam experience, built to help you understand the structure, complexity, and topics you'll face on exam day.

Question 1

4. What is the importance of mapping out a service value stream?

Options :

A : It helps to identify inefficiencies and waste

B : It only applies to certain industries

C : It only helps the IT department

D : It is not important

Answer: A

Question 2

Which ITIL practice ensures that quality hardware and software is procured to meet the needs of the organization?

Options :

A : IT Asset Management

B : Supplier Management

C : Service Configuration Management

D : Service Level Management

Answer: A

Question 3

Which ITIL practice focuses on the control and management of information technology assets within an organization?

Options :

A : Capacity and performance management

B : Event management

C : IT asset management

D : Service configuration management

Answer: C

Question 4

What is the purpose of creating a service value stream in ITIL 4?

Options :

A : To facilitate efficient delivery of services

B : To improve customer satisfaction

C : To optimize resource allocation

D : To enhance the quality of services

Answer: A

Question 5

How does the ITIL practice of Incident Management contribute to the creation, delivery, and support across the SVS and value streams?

Options :

A : By managing user feedback and satisfaction surveys

B : By ensuring the continuous improvement of service quality

C : By identifying and resolving underlying problems

D : By managing the lifecycle of all incidents to resolution

Answer: D