Question 1

In the context of an organization transitioning to agile methodologies, with the central IT department at the corporate office and a frustrated infrastructure operations manager dissatisfied with the agile development teams' deviation from established standards, what is the MOST EFFECTIVE communication method to ameliorate the situation between the operations manager and the agile development teams?

Options :

A : Employ email communication to establish a documented record of all interactions

B : Schedule a phone call between the operations manager and the agile teams

C : Arrange a face-to-face meeting between the operations manager and the agile teams

D : Utilize the organization-s social media page to elucidate why agile is the superior approach

Answer: C

Question 2

Business cases vary in content and structure. Organizations may require the same content in all of their business cases, or they may have different requirements depending on the proposed investment.

What can be an impact for a simple business case structure?

Options :

A : Presents and summarizes the business case. It describes the proposal and the business objectives it addresses

B : Describes the risks associated with the business case, whether or not action is taken. It describes the options for progressing, and mitigation plans to address risks of failure.

C : Describes the expected outcomes of the business case, quantitative or qualitative

D : Describes and clarifies recommended actions based on all the information in the business case

Answer: C

Question 3

The risk management practice should be continually applied and information about risks should be circulated when making decisions. Decisions about risks will vary depending on whether the risk relates to long, medium or short-term organizational objectives.

What is the CORRECT statement about this assumption?

Options :

A : Long-term objectives are addressed through strategic decisions and set the context for decision-making elsewhere in the organization

B : Medium-term objectives are ever reflected in the project management, and address the programmes and projects authorized to engender operation change

C : Short-term objectives are addressed at the management level. However, decisions about risk at this level must also engage the fulfillment of long and medium-term objectives

D : All the statements are correct

Answer: A

Question 4

An organization has put forth a recommended dress code for its employees.

What does this represent?

Options :

A : A policy

B : A control

C : A guideline

D : A tactic

Answer: C

Question 5

What is emphasized in considering the measurements of IT components in relation to service performance?

Options :

A : The correlation between component performance and user experience

B : The automatic calculation of statistics for improved reporting

C : The direct guarantee of intended value to users

D : The standalone importance of statistics reflecting good performance

Answer: A