Question 1

When organizations implement controls, they aim to ensure that each control produces the desired result without creating unintended, undesirable consequences.

Which options below are FALSE about effective controls?

1 - Measurement and reporting are common controls

2 - The organization can't define, depending on the consequences, what degree of variation or non-compliance, if any, is acceptable for each control.

3 - Measurements should be limited to those that can be actively used to make informed decisions

4 - When designing organizational measures, it is important to account for external factors, particularly legal factors, which are often enforced by regulatory authorities and should be considered mandatory.

5 - Controls can never fail or be circumvented

Options :

A : 1 and 2

B : 1 and 5

C : 2 and 3

D : 2 and 5

Answer: D

Question 2

Considering pros and cons of surveys, what is NOT a PROS?

Options :

A : Surveys are not resource-intensive.

B : Key stakeholders may not respond.

C : They can be done anonymously.

D : They can be quick to do.

Answer: B

Question 3

An organization has put forth a recommended dress code for its employees.

What does this represent?

Options :

A : A policy

B : A control

C : A guideline

D : A tactic

Answer: C

Question 4

An organization is in the process of planning a substantial transformation in how incidents are reported and resolved. The objective is to encourage users to employ a self-service portal for incident logging, while simultaneously necessitating that IT personnel adopt new procedures for reporting and resolving incidents. The organization regards the success of this initiative as pivotal, yet it expects resistance to change.

What is the MOST EFFECTIVE strategy to ensure the success of this initiative?

Options :

A : Conduct training sessions for support staff on the new procedures and utilize the service desk to notify users of the change, enabling them to seek clarification when needed.

B : Leverage a combination of communication channels such as email, social media, posters, and meetings to disseminate information about the changes, ensuring maximum outreach.

C : Establish a new social media platform dedicated to communicating the change and encourage all staff to engage by posting comments about the new operational methods.

D : Opt for communication methods that are well-known to each group of stakeholders and implement feedback mechanisms that allow for anonymity if preferred.

Answer: D

Question 5

To streamline the value stream for modifying critical services and minimize rework caused by unclear requirements, which improvement strategy should be prioritized?

Options :

A : Promote cross-functional collaboration to enhance information accessibility

B : Evaluate the necessity of control points and automate them when feasible

C : Develop efficient communication channels for partner onboarding

D : Empower individuals with the ability to expedite task approvals at control points

Answer: A

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