The muda waste type can be further subcategorized into narrower waste types.

What is the CORRECT answer about those subcategories?

"Formally documented management expectations and intentions, used to direct decisions and activities."

What is this statement talking about?

A hotel group might initiate its guest satisfaction programme tactic by performing satisfaction surveys, collecting complaint information, analysing data, selecting areas to improve, creating a marketing campaign, and so on. The routine running and management of an activity, product, service, or other configuration item is called:

When organizations implement controls, they aim to ensure that each control produces the desired result without creating unintended, undesirable consequences.

Which options below are FALSE about effective controls?

1 - Measurement and reporting are common controls

2 - The organization can't define, depending on the consequences, what degree of variation or non-compliance, if any, is acceptable for each control.

3 - Measurements should be limited to those that can be actively used to make informed decisions

4 - When designing organizational measures, it is important to account for external factors, particularly legal factors, which are often enforced by regulatory authorities and should be considered mandatory.

5 - Controls can never fail or be circumvented

To streamline the value stream for modifying critical services and minimize rework caused by unclear requirements, which improvement strategy should be prioritized?