Question 1

When an organization's board of directors expresses concerns about major IT initiatives not addressing significant organizational risks and requests a review of key IT decision-making processes, what is the MOST EFFECTIVE approach to address these concerns regarding decision-making authority?

Options :

A : Implement a decision-making framework that allocates all non-operational decisions to the executive level, ensuring complete transparency in the decision-making process

B : Conduct a thorough evaluation of the decision-making capabilities of the staff, utilizing the results to pinpoint key skill deficiencies and launching a training program to enhance organizational decision-making

C : Institute a risk-driven methodology to delineate the critical roles and stakeholder groups involved in different types of initiatives, facilitating the delegation of decision-making to the appropriate levels

D : Establish open channels of communication between IT decision-makers and executives, fostering an understanding of the decision-making responsibilities held by each level

Answer: C

Question 2

To streamline the value stream for modifying critical services and minimize rework caused by unclear requirements, which improvement strategy should be prioritized?

Options :

A : Promote cross-functional collaboration to enhance information accessibility

B : Evaluate the necessity of control points and automate them when feasible

C : Develop efficient communication channels for partner onboarding

D : Empower individuals with the ability to expedite task approvals at control points

Answer: A

Question 3

An organization aims to enhance its 'change enablement' practice.

Which improvement initiative BEST aligns with the guiding principle 'optimize and automate'?

Options :

A : Implement a review process for every change involving customer representatives

B : Augment the frequency of change assessment meetings

C : Establish metrics to track the success rate of changes in delivering expected value

D : Expand the library of available standard changes for use

Answer: D

Question 4

Why direction, planning, and improvement matter?

Options :

A : Direction allows contributors to understand their roles, Planning creates a shared understanding of how work will be organized and managed and Improvement no matter what their role is

B : Direction is often provided from the top down, Planning creates a shared understanding of how work will be organized and managed and Improvement is a critical component of any successful organization

C : Direction allows contributors to understand their roles, Planning has a scope of control, which is distinct from their scope of influence and Improvement no matter what their role is

D : Direction is eading, conducting, or guiding someone, or ordering something, Planning A defined aspiration of what an organization would like to become in the future and Improvement is a critical component of any successful organization

Answer: B

Question 5

Business cases vary in content and structure. Organizations may require the same content in all of their business cases, or they may have different requirements depending on the proposed investment.

What can be an impact for a simple business case structure?

Options :

A : Presents and summarizes the business case. It describes the proposal and the business objectives it addresses

B : Describes the risks associated with the business case, whether or not action is taken. It describes the options for progressing, and mitigation plans to address risks of failure.

C : Describes the expected outcomes of the business case, quantitative or qualitative

D : Describes and clarifies recommended actions based on all the information in the business case

Answer: C