Question 1

When planning an improvement or other initiative, understanding the current state is critical. This enables the

organization to the following actions, EXCEPT:

Options :

A : Designing user-friendly interfaces

B : Compare the current state with the desired future state

C : Identify gaps between the two states

D : Develop a logical plan to close those gaps

Answer: A

Question 2

An organization is in the process of planning a substantial transformation in how incidents are reported and resolved. The objective is to encourage users to employ a self-service portal for incident logging, while simultaneously necessitating that IT personnel adopt new procedures for reporting and resolving incidents. The organization regards the success of this initiative as pivotal, yet it expects resistance to change.

What is the MOST EFFECTIVE strategy to ensure the success of this initiative?

Options :

A : Conduct training sessions for support staff on the new procedures and utilize the service desk to notify users of the change, enabling them to seek clarification when needed.

B : Leverage a combination of communication channels such as email, social media, posters, and meetings to disseminate information about the changes, ensuring maximum outreach.

C : Establish a new social media platform dedicated to communicating the change and encourage all staff to engage by posting comments about the new operational methods.

D : Opt for communication methods that are well-known to each group of stakeholders and implement feedback mechanisms that allow for anonymity if preferred.

Answer: D

Question 3

The muda waste type can be further subcategorized into narrower waste types.

What is the CORRECT answer about those subcategories?

Options :

A : Transport of goods = Work in progress, having more than strategic levels of products

B : Overprocessing = Excessive and necessary work

C : Overproduction = Producing more than is needed or before it is needed

D : Motion of people = Movement of work product, information, materials

Answer: C

Question 4

Many communication methods are available and viable.

Considering the examples of communication methods, what is the MOST CORRECT statement?

Options :

A : Method: Meetings/workshops, Contact: Indirect, Timing: Should be near, Interaction: Low

B : Method: Storytelling, Contact: Remote, Timing: Delayed, Interaction: High

C : Method: Reports, Contact: Remote, Timing: Delayed, Interaction: Low

D : Method: Social media, Contact: Direct, Timing: Delayed, Interaction: Low

Answer: C

Question 5

When organizations implement controls, they aim to ensure that each control produces the desired result without creating unintended, undesirable consequences.

Which options below are FALSE about effective controls?

1 - Measurement and reporting are common controls

2 - The organization can't define, depending on the consequences, what degree of variation or non-compliance, if any, is acceptable for each control.

3 - Measurements should be limited to those that can be actively used to make informed decisions

4 - When designing organizational measures, it is important to account for external factors, particularly legal factors, which are often enforced by regulatory authorities and should be considered mandatory.

5 - Controls can never fail or be circumvented

Options :

A : 1 and 2

B : 1 and 5

C : 2 and 3

D : 2 and 5

Answer: D