Question 1

The risk management practice should be continually applied and information about risks should be circulated when making decisions. Decisions about risks will vary depending on whether the risk relates to long, medium or short-term organizational objectives.

What is the CORRECT statement about this assumption?

Options :

A : Long-term objectives are addressed through strategic decisions and set the context for decision-making elsewhere in the organization

B : Medium-term objectives are ever reflected in the project management, and address the programmes and projects authorized to engender operation change

C : Short-term objectives are addressed at the management level. However, decisions about risk at this level must also engage the fulfillment of long and medium-term objectives

D : All the statements are correct

Answer: A

Question 2

The muda waste type can be further subcategorized into narrower waste types.

What is the CORRECT answer about those subcategories?

Options :

A : Transport of goods = Work in progress, having more than strategic levels of products

B : Overprocessing = Excessive and necessary work

C : Overproduction = Producing more than is needed or before it is needed

D : Motion of people = Movement of work product, information, materials

Answer: C

Question 3

To avoid the failure of an improvement project where insufficient consideration was given to the solution's potential success, which approach would have been MOST BENEFICIAL in preventing this outcome?

Options :

A : Kanban

B : Risk management

C : Measurement and reporting

D : Cascading objectives

Answer: B

Question 4

An organization is in the process of planning a substantial transformation in how incidents are reported and resolved. The objective is to encourage users to employ a self-service portal for incident logging, while simultaneously necessitating that IT personnel adopt new procedures for reporting and resolving incidents. The organization regards the success of this initiative as pivotal, yet it expects resistance to change.

What is the MOST EFFECTIVE strategy to ensure the success of this initiative?

Options :

A : Conduct training sessions for support staff on the new procedures and utilize the service desk to notify users of the change, enabling them to seek clarification when needed.

B : Leverage a combination of communication channels such as email, social media, posters, and meetings to disseminate information about the changes, ensuring maximum outreach.

C : Establish a new social media platform dedicated to communicating the change and encourage all staff to engage by posting comments about the new operational methods.

D : Opt for communication methods that are well-known to each group of stakeholders and implement feedback mechanisms that allow for anonymity if preferred.

Answer: D

Question 5

Many communication methods are available and viable.

Considering the examples of communication methods, what is the MOST CORRECT statement?

Options :

A : Method: Meetings/workshops, Contact: Indirect, Timing: Should be near, Interaction: Low

B : Method: Storytelling, Contact: Remote, Timing: Delayed, Interaction: High

C : Method: Reports, Contact: Remote, Timing: Delayed, Interaction: Low

D : Method: Social media, Contact: Direct, Timing: Delayed, Interaction: Low

Answer: C

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