Question 1

An organization has put forth a recommended dress code for its employees.

What does this represent?

Options :

A : A policy

B : A control

C : A guideline

D : A tactic

Answer: C

Question 2

An organization is in the process of replacing all its desktop computers, involving multiple support teams.

Which is an example of a measurement that tracks the project's advancement?

Options :

A : Count of desktop computers replaced without adhering to approved procedures

B : Percentage of desktop computers replaced within the allocated time frame

C : Monthly count of desktop computers replaced by each support team

D : Percentage of desktop computers replaced and verified as completed

Answer: D

Question 3

An organization aims to enhance its 'change enablement' practice.

Which improvement initiative BEST aligns with the guiding principle 'optimize and automate'?

Options :

A : Implement a review process for every change involving customer representatives

B : Augment the frequency of change assessment meetings

C : Establish metrics to track the success rate of changes in delivering expected value

D : Expand the library of available standard changes for use

Answer: D

Question 4

What is emphasized in considering the measurements of IT components in relation to service performance?

Options :

A : The correlation between component performance and user experience

B : The automatic calculation of statistics for improved reporting

C : The direct guarantee of intended value to users

D : The standalone importance of statistics reflecting good performance

Answer: A

Question 5

To avoid the failure of an improvement project where insufficient consideration was given to the solution's potential success, which approach would have been MOST BENEFICIAL in preventing this outcome?

Options :

A : Kanban

B : Risk management

C : Measurement and reporting

D : Cascading objectives

Answer: B