Question 1

Which statement about a continual improvement register (CIR)' is TRUE?

Options :

A : Used to help plan changes, assist in communication avoid conflicts and assign resources

B : Used to select the right method, model or technique for identifying improvements

C : Used to track and manage improvement ideas from identification through to final action

D :

Used to provide a formal description of one or more services designed to address the needs of a target consumer group

Answer: C

Question 2

Which practice helps to ensure that the services delivered to customers are aligned with their needs?

Options :

A : Service request management

B : Change enablement

C : Problem management

D : Service level management

Answer: D

Question 3

Which practice involves the management of vulnerabilities that were not identified before the service went live?

Options :

A : Service request management

B : Problem management

C : Change control

D : Service level management

Answer: B

Question 4

When using the 'continual improvement model, which information should be produced by an organization to understand where the organization is now?

Options :

A : Business objectives

B : Improvement plans

C : Assessment results

D : Measureable Targets

Answer: C

Question 5

Which is a risk that might be removed from a service consumer by an IT service?

Options :

A : Service provider ceasing to trade

B : Security breach

C : Failure of server hardware

D : Cost of purchasing servers

Answer: B