Question 1

Which statement about change authorization is CORRECT?

Options :

A : A change authority should be assigned to each type of change and change model

B : Centralizing change authorization to a single person is the most effective means of authorization

C : The authorization of normal changes should be expedited to ensure they can be implemented quickly

D : Standard changes are high risk and should be authorized by the highest level of change authority

Answer: A

Question 2

Which is NOT a structure of service desk that is described in the ITIL service operation guidance?

Options :

A : Local

B : Centralized

C : Outsourced

D : Virtual

Answer: C

Question 3

Which is an external input to the service value chain?

Options :

A : The 'improve' value chain activity

B : An overall plan

C : Customer requirements

D : Feedback loops

Answer: C

Question 4

Which practice helps to ensure that the services delivered to customers are aligned with their needs?

Options :

A : Service request management

B : Change enablement

C : Problem management

D : Service level management

Answer: D

Question 5

Which is an external input to the service value chain?

Options :

A : The 'improve' value chain activity

B : An overall plan

C : Customer requirements

D : Feedback loops

Answer: C