Question 1

Which statement about collaboration is CORRECT?

Options :

A : Collaboration focuses on the organization's goals

B : Collaboration should be used instead of swarming or

C : Collaboration can be enforced by aligning metrics between teams

D : Collaboration is most useful for standardized work

Answer: A

Question 2

An international e-commerce company is planning to launch a new mobile shopping application. During the initial design, the project team has encountered challenges in ensuring the app aligns with regional customer preferences, while maintaining a consistent user experience. The team also needs to address scalability and security concerns. What approach should the company take to improve this situation?

Options :

A : Focus on app performance and security features

B : Implement a global standard design

C : Adopt a design thinking approach based on customer and user feedback

D : Establish a team of expert developers to revise the initial design

Answer: C

Question 3

Which approach may help to improve incident resolution times by moving support activities from specialist teams to frontline teams or users?

Options :

A : Shortest item first

B : Swarming

C : Shift-left

D : Robotic process automation

Answer: C

Question 4

A service desk manager is creating a job profile for a service desk team lead. The following requirements have been identified: Ability to use company processes and tools, Leadership skills, Knowledge of service desk objectives. What is the MOST important additional requirement for the job profile?

Options :

A : Knowledge of how to log incidents and service requests

B : Commitment to continual improvement

C : Experience of financial management

D : Technical knowledge of the supported products

Answer: B

Question 5

Which statement about collaboration is CORRECT?

Options :

A : Collaboration focuses on the organization's goals

B : Collaboration should be used instead of swarming or

C : Collaboration can be enforced by aligning metrics between teams

D : Collaboration is most useful for standardized work

Answer: A