Question 1

An organization is rebranding and renovating its branches. As part of the renovation, the physical network cabling is to be upgraded. You are responsible to manage the supplier. How will you engage with the cabling provider?

Options :

A : Forecast the required demand and planning to the provider.

B : Focus on the value the cables are delivering to the bank and praise them for it.

C : Create user accounts for the provider during the onboarding stage.

D : Invite the provider as part of the project board.

Answer: D

Question 2

An organization finds value in moving to a 'platform as a service' solution. The organization understands that it is crucial to optimize its own way of working to make this a success. What is this an example of?

Options :

A : Partnership

B : Basic Relationship

C : Cooperative Relationship

D : Co-creation Relationship

Answer: D

Question 3

What is the primary INITIAL step in formulating a customer journey?

Options :

A : Establishing the coveted endpoint and articulating the unique value proposition.

B : Discerning the specific cognitive predisposition prevalent within the customer organization.

C : Ascertaining the requisite methodologies essential for bolstering the customer journey.

D : Elucidating and formally recording the interplays constituting the service interactions.

Answer: A

Question 4

Realize session:

In the context of a 'cooperative relationship' between a service provider and a customer, which activity is MOST LIKELY to be employed for validating the services provided?

Options :

A : Carrying out ad-hoc joint service reviews that focus on evaluating costs and benefits.

B : Engaging in continual tracking and analysis of the outcomes, costs, and risks associated with the services.

C : Conducting joint service reviews to assess the achievement of service targets collaboratively.

D : Reviewing the costs related to technology upgrades carried out by the service provider.

Answer: C

Question 5

Co-create session:

The service provider aims to update a software application installed on the mobile devices of its users, and they want to adopt a technology-generated approach. What is the MOST SUITABLE method for achieving this?

Options :

A : Directing the service desk to contact users when updates are available and guiding them through the update procedure.

B : Implementing a self-service portal, allowing users to request updates from the service desk.

C : Utilizing a push method to automatically check the user-s device for updates whenever it connects.

D : Instructing users to bring their devices to the service desk team at their convenience for updates.

Answer: C