Question 1

Which is a challenge when onboarding individual consumers?

Options :

A : Dealing with a large number of consumers with varied skills and backgrounds

B : Identifying the consumers' needs because they do not communicate them clearly

C : Providing marketing material tailored to the needs of service consumer

D : Identifying the customer that can represent the service consumer

Answer: A

Question 2

The four-step improvement approach of Toyota Kata is based on five questions:

●● What are we trying to achieve?

●● Where are we now?

●● What obstacle is now in our way?

●● What is our next step, and what do we expect?

●● When can we see what we have learned from taking that step?

The steps of the improvement kata are in the options. Which is NOT one of those steps?

Options :

A : Grasp the current condition: a direction is not useful unless we know where we are right now.

B : Experiment towards the next target condition: come up with ideas to overcome an obstacle and run experiments with that idea. If possible, test only one hypothesis at a time.

C : Understand the direction: improvement should be aimed at specific goals, not just random.

D : Establish the last target condition and hide the outcomes: describe both the outputs we desire next and the unexpected condition of the project to generate that result.

Answer: D

Question 3

It is recommended to discuss ethics and their application with management and co-workers. Examples of topics that should NOT be considered include:

Options :

A : Who within an organization decides what is moral or which principles to follow?

B : Who the organization has to guilt when decide to punish, based on the hierarchy?

C : Which principles are expected to govern ethical behaviour? These could include integrity, honesty, respect, personal responsibility, compassion, and dependability.

D : What do these principles mean?

Answer: B

Question 4

An organization aims for rapid software development with a focus on incorporating security requirements. Which approach is the best way to achieve this goal?

A. Provide information security management training to all developers, enabling them to take responsibility for the security of the products they develop.

Options :

A : Assign an information security management expert to each development team to offer guidance to developers.

B : Maintain a separate information security management team that reviews and approves all production software.

C : Add security controls to production software after development to expedite the development process.

Answer: A

Question 5

Which guiding principle is PRIMARILY concerned with consumer's revenue and growth?

Options :

A : Progress iteratively with feedback

B : Keep it simple and practical

C : Optimize and automate

D : Focus on value

Answer: D