Question 1

An organization’s choices of markets, products and services, and resources and activities are influenced by:

Options :

A : multiple internal factor, like the four dimensions, the governance body, management and stakeholders

B : single internal factor: the four dimensions of service management

C : multiple external factors, which can be political, economic, social, technological, legal, and environmental

D : single external factor: the suppliers

Answer: C

Question 2

In addressing issues arising from a high-velocity IT approach, where rapid delivery of new functionality has led to increased interruptions caused by incidents, what is the best high-level action to take?

Options :

A : Enhance prioritization to ensure that investments are directed towards developing the most urgent functional requirements.

B : Revert to a waterfall software development approach until the root cause of the issues is identified.

C : Intensify collaboration with the service consumer to place greater emphasis on how value is co-created.

D : Expand the definition of done to encompass the fulfillment of operational non-functional requirements.

Answer: D

Question 3

Operating model is a conceptual and/or visual representation of how an organization co-creates value with its customers and other stakeholders, as well as how the organization runs itself.

What is FALSE about an operating model?

Options :

A : An operating model is the ‘back end’ of an organization’s business model, and delivers the value propositions defined in that business model.

B : The operating model is a representation of the building blocks of an organization and the relationships between them.

C : It can be used as a description of the current state of the organization, or as a future state design, referred to as a ‘target operating model’.

D : An operating model is typically required for an project when there is co-creation of value with customers, when processes are becoming significantly more digital, or in response to feedbacks, concise, and low changing circumstances.

Answer: D

Question 4

Digitally enabled organizations are under particular pressure to continually improve their performance under changeable market conditions.

What is the BEST definition of safety culture?

Options :

A : An iterative, timeboxed approach to product delivery that is described as ‘a framework within which people can address complex adaptive problems

B : The ability to recognize, understand, predict, and project the interests, needs, intentions, and experiences of another party, in order to establish, maintain, and improve the service relationship

C : A climate in which people are comfortable being (and expressing) themselves

D : An important component of the organizational culture that defines an organization’s behaviour in service relationships

Answer: C

Question 5

After completing an online training course, the employees of an organization are better equipped to utilize digital systems.

Which mid-level goal is supported by this training?

Options :

A : Resilient operations

B : Fast development

C : Valuable investments

D : Co-created value

Answer: D

Smartly Prepare Exam with Free Online ITIL-4-Specialist-High-Velocity-IT Practice Test

Buying Options: