Question 1

Consider the "summary of the influence of HVIT characteristics on ITIL service value chain activities".

1) Lean: improve, Design and Transition, Obtain/Build

2) Agile: Plan, Engage, Obtain/Build

3) Resilient: Plan, Deliver and Support

4) Continuous: Plan, Improve, Engage and Deliver and Support

Which is the CORRECT option?

Options :

A : 2

B : 1

C : 4

D : 3

Answer: B

Question 2

If a service provider engages in testing simulated scenarios within the production environment, the 'infrastructure and platform management' practice primarily contributes to realizing which core objective in the realm of High-Velocity IT (HVIT)?

Options :

A : Ensuring resilient operations.

B : Facilitating co-created value.

C : Accelerating development processes.

D : Enhancing valuable investments.

Answer: A

Question 3

A product is digital when digital technology plays a significant role in its goods, resources, or associated service interactions.

What is TRUE about digital products and services?

Options :

A : Service interaction is what takes place when a stakeholder makes actual use of a internal service offering, which is based on the stakeholder services and other resources

B : A service interaction between a consumer and a provider is a combination of infinite possible kinds of interactions

C : In order to co-create value, providers and consumers engage in a service interaction

D : Products are based on one or more services, and may offer digital and analogue organization-s experiences

Answer: C

Question 4

A company aims to enhance the speed of development for digital products. What technique is MOST effective for dividing products into smaller, independently developed parts?

Options :

A : Loosely coupled information system architecture.

B : Continuous testing.

C : Continuous business analysis.

D : Infrastructure as code.

Answer: A

Question 5

Technology is strategic to digital organizations’ business models, and as such, higher demands are placed on the lifecycle of their digital products. These demands can be represented by five high-level objectives that translate the vision and strategy of an organization into more operational objectives and indicators.

Analyze the statements of the column below and mark the FALSE answer:

Options :

A : Valuable investments: Strategically innovative and effective application of IT

B : Fast development Quick realization and delivery of IT services and IT-related products

C : Resilient operations: Adherence to governance, risk, and compliance (GRC) requirements

D : Co-created value: Effective interaction between service providers and service consumers

Answer: C