Question 1

Which is intended to help an organization adopt and adapt ITIL guidance?

Options :

A : The guiding principles

B : The service value chain

C : The four dimensions of service management

D : Practices

Answer: A

Question 2

Considering the practices for which DevSecOps is relevant, which are the activities/resources associated with DevSecOps when approach Deployment management?

Options :

A : Information security management and risk management should be an integral part of the daily work of practitioners.

B : Improvements to security controls and policies can be part of the learning and feedback incorporated by development and operations teams.

C : Designing and implementing controls in a development lifecycle to provide extensive traceability and joint accountability.

D : Configuring monitoring tools to continually scan for threats and vulnerabilities so that they can be escalated to the appropriate teams.

Answer: A

Question 3

There are many approaches that can be taken to reach and maintain HVIT. Four characteristics are dominant in common HVIT approaches. These are:

● Lean

● Agile

● resilient

● continuous.

What are benefits related to "Lean" characteristic?

Options :

A : Adds close and iterative collaboration with users. Approaches with Agile characteristics are important for HVIT environments because digital products and services have to be developed in response to changeable market demands.

B : Maintains workable availability and performance. The systems that support HVIT environments are complex and therefore error-prone. Approaches with resilient characteristics minimize the effect of incidents by degrading systems gradually and restoring service quickly.

C : Helps to improve throughput and reduce waste. HVIT environments benefit from approaches with Lean characteristics due to the pressure on time to market and time to customer.

D : Ensures fast and reliable deployment. Approaches with continuous characteristics extend the Lean focus on throughput by standardizing and automating processes for integrating, building, testing, and shipping code, enabling digital products and services to be available when required.

Answer: C

Question 4

To foster value co-creation, what is the MOST efficient method for a service provider?

Options :

A : Ensuring users grasp how to utilize the service, delivering a positive experience in each service interaction.

B : Involving customers and users in every stage, from service design to ongoing service interactions.

C : Ensuring the service meets agreed-upon benchmarks for both service utility and service warranty.

D : Engaging relationship managers in service evaluations to comprehend and address customer feedback.

Answer: B

Question 5

IT transformation focuses on the development, running, and support of IT services and information systems. What is an EXEMPLARY instance of IT transformation?

Options :

A : Automating the flow of work between development and operations.

B : Significantly accelerating business activities.

C : Using technology for personalized customer experiences.

D : Employing digital technology for quicker business decisions.

Answer: A