Question 1

Which of the following dimension of product and service management addresses organizational and cross-organizational workflows?

Options :

A : Partners and suppliers

B : Information and technology

C : Organizations and people

D : Value streams and processes

Answer: D

Question 2

What distinguishes 'continuous deployment' from 'continuous delivery?

Options :

A : Continuous deployment prevents frequent releases

B : Continuous delivery requires manual code integration

C : Continuous deployment automatically deploys changes to production

D : Continuous delivery eliminates testing activities

Answer: C

Question 3

Which statement about the 'band of visibility' is CORRECT?

Options :

A : It includes only the activities visible to the service provider

B : It applies exclusively to modern, technology-based digital service models

C : It represents all aspects visible between provider and consumer organizations

D : It defines the complete path of the customer's service journey

Answer: C

Question 4

What is the MAIN purpose of using feedback throughout improvement iterations?

Options :

A : To confirm that all stakeholder opinions are in agreement

B : To ensure that improvement actions remain relevant and effective in changing circumstances

C : To prevent the need for further adjustments once work has started

D : To avoid changes in project priorities during implementation

Answer: B

Question 5

Which dimension of product and service management addresses data and technologies used in digital product and services?

Options :

A : Partners and suppliers

B : Value streams and processes

C : Organizations and people

D : Information and technology

Answer: D