Question 1

How does 'access to resources' support value co-creation in a service interaction?

Options :

A : By allowing consumers to use provider resources

B : By transferring responsibility for resources to consumers

C : By limiting resource use to internal teams

D : By replacing service actions with automation

Answer: A

Question 2

What distinguishes 'continuous deployment' from 'continuous delivery?

Options :

A : Continuous deployment prevents frequent releases

B : Continuous delivery requires manual code integration

C : Continuous deployment automatically deploys changes to production

D : Continuous delivery eliminates testing activities

Answer: C

Question 3

Which statement about the 'band of visibility' is CORRECT?

Options :

A : It includes only the activities visible to the service provider

B : It applies exclusively to modern, technology-based digital service models

C : It represents all aspects visible between provider and consumer organizations

D : It defines the complete path of the customer's service journey

Answer: C

Question 4

How do value chain activities support an organization's purpose?

Options :

A : By translating the organization's purpose into activities that create value

B : By defining the organization's governance and compliance framework

C : By prescribing specific tools and technologies for service management

D : By documenting all the regulatory requirements

Answer: A

Question 5

Which of the following dimension of product and service management addresses organizational and cross-organizational workflows?

Options :

A : Partners and suppliers

B : Information and technology

C : Organizations and people

D : Value streams and processes

Answer: D