Smartly Prepare Exam with Free Online Incident-Management Practice Test

We offer the latest Incident-Management practice test designed for free and effective online ITIL 4 Practitioner Incident Management certification preparation. It's a simulation of the real Incident-Management exam experience, built to help you understand the structure, complexity, and topics you'll face on exam day.

Question 1

Which metric reflects the practice success factor of continually improving the incident management approaches?

Options :

A : Time of diagnosis

B : Percentage of incidents resolved using incident models

C : Balance between speed and effectiveness metrics for incident resolution

D : Percentage of incidents resolved automatically

Answer: C

Question 2

What competency code is linked to coordinating multiple parties, maintaining communication between stakeholders, and running awareness campaigns?

Options :

A : C

B : L

C : M

D : T

Answer: A

Question 3

What is a key output of the incident handling and resolution process that provides details about the incident, its resolution, and other relevant information?

Options :

A : Incident records

B : Incident reports

C : Change requests

D : Restored CIs and services

Answer: B

Question 4

What is the next step in the incident handling process if the automated solution for an incident is ineffective?

Options :

A : Escalate the incident to higher-level teams

B : Perform incident classification

C : Communicate incorrect CI association to configuration control

D : Implement a joint technique like swarming

Answer: A

Question 5

What is the BEST approach to improving incident handling when incident resolution time has increased, and there are more transfers between technical teams?

Options :

A : Ensure only internal teams take part in incident resolution

B : Group technical specialists by product or service

C : Ensure only external teams take part in incident resolution

D : Design significant rewards for individual technical specialists

Answer: B