Question 1

A financial company wants to integrate Salesforce CRM with their Loan Management System (LMS). What key factor should be considered to ensure CRM success?

Options :

A : The integration should allow for real-time updates of loan application status in Salesforce

B : The Salesforce UI should mimic the look and feel of the LMS

C : The LMS should be accessed only through Salesforce after integration

D : The LMS data should be manually entered into Salesforce to avoid data discrepancies

Answer: A

Question 2

Your company has two separate Salesforce Orgs: one for sales and another for customer service. They need to be updated in near real-time when an Opportunity is won in the sales org so that the customer service team can begin their process. Which integration pattern would best meet this requirement?

Options :

A : Request-Reply

B : Remote Call-In

C : Remote Process Invocation – Fire and Forget

D : Remote Process Invocation – Request and Reply

Answer: D

Question 3

In a consulting company’s system landscape diagram, Salesforce is integrated with an HR system, a project management system, and a billing system. Salesforce is the primary system, and it initiates all integrations with other systems. Which of the following is a correct inventory of the systems and their integration patterns?

Options :

A : Salesforce – Point-to-point, HR system – Hub-and-spoke, Project management – Hub-and-spoke, Billing – Hub-and-spoke

B : Salesforce – Hub-and-spoke, HR system – Point-to-point, Project management – Point-to-point, Billing – Point-to-point

C : Salesforce – Point-to-point, HR system – Point-to-point, Project management – Hub-and-spoke, Billing – Hub-and-spoke

D : Salesforce – Hub-and-spoke, HR system – Hub-and-spoke, Project management – Point-to-point, Billing – Point-to-point

Answer: B

Question 4

A new Salesforce program has the following high level abstract requirement: Businessprocesses executed on Salesforce require data updates between the internal systems and Salesforce Which three relevant details should a Salesforce Integration Architect seek to specifically solve for Integration architecture needs of the program?Which three relevant details should a Salesforce Integration Architect seek to specifically solve for Integration architecture needs of the program?Choose 3 answers

Options :

A : Source and Target system, Directionality, data volume & transformation complexity long with any middleware that can be leveraged.

B : Integration skills, SME availability and Program Governance details.

C : Timing aspects - real-time/near real-time (synchronous or asynchronous), batch; update frequency.

D : Integration Style Process based, Data based, Virtual integration. E Core functional and non functional requirements for User Experience design, Encryption needs, Community, and license choices.

Answer: A,C,D

Question 5

Your organization uses Salesforce to integrate with an external billing system. Occasionally, certain transactions fail to synchronize between the two systems due to various errors. What should be your error handling and recovery procedure for this scenario?

Options :

A : Immediately send an email alert to all users when a transaction fails

B : Automatically retry the transaction after a predefined period, and if it still fails, log the error and notify the system administrator

C : Ignore the error, and rely on manual checking of data consistency

D : Roll back the entire transaction batch in case of a single transaction failure

Answer: B