Question 1

Your organization is designing a real-time integration between Salesforce and an external service desk application. The service desk application has known issues with occasional service disruptions. What should be considered for error handling in this scenario?

Options :

A : Ignore all errors and continue with the integration flow

B : Implement a retry mechanism with exponential backoff for failed API calls, and capture error logs in Salesforce

C : Implement a retry mechanism for failed API calls, but ignore error logs

D : Capture error logs only without retrying failed API calls

Answer: B

Question 2

In a consulting company’s system landscape diagram, Salesforce is integrated with an HR system, a project management system, and a billing system. Salesforce is the primary system, and it initiates all integrations with other systems. Which of the following is a correct inventory of the systems and their integration patterns?

Options :

A : Salesforce – Point-to-point, HR system – Hub-and-spoke, Project management – Hub-and-spoke, Billing – Hub-and-spoke

B : Salesforce – Hub-and-spoke, HR system – Point-to-point, Project management – Point-to-point, Billing – Point-to-point

C : Salesforce – Point-to-point, HR system – Point-to-point, Project management – Hub-and-spoke, Billing – Hub-and-spoke

D : Salesforce – Hub-and-spoke, HR system – Hub-and-spoke, Project management – Point-to-point, Billing – Point-to-point

Answer: B

Question 3

Your organization has a real-time integration scenario where Salesforce is the API provider. Your client is concerned about the API usage limit. Which of the following features of Salesforce should you consider to address this concern?

Options :

A : Implementing Bulk API

B : Using Connected Apps

C : Setting up Platform Events

D : Utilizing Composite API

Answer: D

Question 4

Your company uses Salesforce and has an integration with a third-party customer support tool. The support team reported that sometimes the case data is not synchronized promptly between the two systems. What report will help monitor the synchronization time of this integration?

Options :

A : A report showing all cases created in Salesforce in the past month

B : A report showing all customer support tickets closed in the past week

C : A real-time report showing the synchronization status and time for each case

D : A monthly report showing the average number of cases created per user

Answer: C

Question 5

An organization is planning to integrate its Salesforce CRM platform with an external billing system. As an integration architect, which of the following is a non-functional requirement for this integration?

Options :

A : The integration must allow creating invoices in the billing system from Salesforce

B : The integration must support high availability to ensure continuous operation

C : The integration must allow updating customer contact details from Salesforce to the billing system

D : The integration must support automatic notifications when an invoice is paid

Answer: B