Question 1

Which of the following could prevent effective team working? Select all that apply

Options :

A :

Clear roles & responsibilities

B : Lack of discipline

C : Poor leadership

D : Unclear goals

Answer: B,C,D

Question 2

There are three main sectors that all business activity fits into, which sector is concerned with manufacturing ‐ converting raw materials into finished products or assemble products? (e.g. converting oil into plastic, or farm crops into food products; building a house or assembling a car)

Options :

A : Primary sector

B : Quaternary sector

C : Secondary sector

D : Tertiary sector

Answer: C

Question 3

Which of the five conflict responses happens when the individual tries to work with the other person to understand the issue from both sides and tries to find a creative solution to rectify the problem?

Options :

A : Accommodating

B : Avoiding

C : Collaborating

D : Competing

E : Compromising

Answer: C

Question 4

There are three main sectors that all business activity fits into, which sector is the service industry? Businesses that support the production and distribution process (e.g. transport, storage, insurance and health care)

Options :

A : Primary sector

B : Quaternary sector

C : Secondary sector

D : Tertiary sector

Answer: D

Question 5

__________ is how much of a product or service is requested by customers

Options :

A : Appeal

B : Demand

C : Expect

D : Order

Answer: B