Question 1

Which of the five conflict responses happens when the individual tries to work with the other person to understand the issue from both sides and tries to find a creative solution to rectify the problem?

Options :

A : Accommodating

B : Avoiding

C : Collaborating

D : Competing

E : Compromising

Answer: C

Question 2

Which of the following could prevent effective team working? Select all that apply

Options :

A :

Clear roles & responsibilities

B : Lack of discipline

C : Poor leadership

D : Unclear goals

Answer: B,C,D

Question 3

There are three main sectors that all business activity fits into, which sector is the service industry? Businesses that support the production and distribution process (e.g. transport, storage, insurance and health care)

Options :

A : Primary sector

B : Quaternary sector

C : Secondary sector

D : Tertiary sector

Answer: D

Question 4

What are the 4 main stages of the product life cycle?

Options :

A :

Establishment, Enlargement, Wisdom and Comedown

B : Introduction, Evolution, Wisdom, Decline

C :

Introduction, Growth, Maturity and Decline

D : Presentation, Evolution, Experience and Drop

Answer: C

Question 5

Always consider your audience when sending any communication – what information do they already know, what do they need to know, when is it best to tell them, etc.

Options :

A : TRUE

B : FALSE

Answer: A

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