Question 1

Green Frog Ltd is a consultancy organisation that has around 50 different customers. Their new CEO Patal is investigating the different customers and believes that using a Cost to Serve tool will help better understand customer profitability. Is this the right approach?

Options :

A : yes- Cost to Serve will allow Patal to identify customers that are unprofitable

B : yes- this is an expensive tool but will allow a high level of visibility for the organisation into its customers

C : no- all customers are equally profitable if they pay the same rates

D : no - Patal should use a Total Cost of Ownership approach to measure this

Answer: A

Question 2

Which of the following is an approach that aims to increase profits by maximising the performance of constraints?

Options :

A : Lean

B : Six-Sigma

C : Total Quality Management

D : Theory of Constraint

Answer: D

Question 3

RFID tags are commonly used in warehousing to improve speed and accuracy. Which of the following functions can RFID technology complete?

Options :

A : track and trace

B : demand planning

C : logistics

D : storage

Answer: A

Question 4

2022-04-05-14-08-25-3862e6ef1c00cfff362a6e7d3d8f3fcb

Which of the following will you put into box 6?

Options :

A : Third Party Warehouse

B : Market Positioned Warehouse

C : Special Commodity Warehouse

D : Flow-Through Distribution Centre

Answer: C

Question 5

Which of the following statements about Sales and Operations Planning are TRUE? Select TWO

Options :

A : it is a process of planning future aggregate resource levels so that supply will balance with demand

B : it is a fundamental financial plan to ensure business profitability in relation to supply and demand

C : it is a cross-functional department activity

D : competitors' behaviour is not accounted for in Sales and Operations Planning

Answer: A,C