Question 1

Which of the following is an example of a closed-loop supply chain?

Options :

A : A farm supplying milk to a diary manufacturer

B :

The extraction of diamonds from a mine which are sold to a jewellery manufacturer

C : The sale of second-hand cars at a retail outlet

D : A retailer which accepts old phones to be given back to the manufacturer

Answer: D

Question 2

Which of the following is an example of exceeding customers' expectations. Select TWO

Options :

A :

providing the item desired in a different colour

B : a customer ordering an item online and it is delivered the day it is expected

C : the price is lower than the customer expected to pay

D : providing a free gift when a purchase is made

Answer: C,D

Question 3

Which of the following statements about supply chain knowledge is correct? Select TWO

Options :

A :

where supply chain knowledge is low, there is a high collaboration with supply partners

B : where supply chain knowledge is low, members tend to operate independently of other members

C : where there is a high readiness to use technology, the use of IT in the supply chain is deliberate and structured

D : where there is a low level of technology utilisation in the supply chain, there are consistent systems and policies for the use of technology

Answer: B,C

Question 4

Six-Sigma is only suitable to the manufacturing industry. Is this correct?

Options :

A :

yes- this reduces defects in the supply chain

B : yes- it is an excellent way of reducing costs

C : no- six sigma can be used across all industries and enables bottom-line savings

D : no- six sigma is not suitable for the manufacturing industry

Answer: C

Question 5

In Six- Sigma, a 'Black Belt' is the highest level that can be achieved. Is this correct?

Options :

A : yes- a black belt implements Six Sigma in their full-time job

B : yes- a black belt trains project teams

C :

no- there are higher levels including Master Black Belt and Champion

D : no - green belt is the highest level that can be achieved

Answer: C