Question 1

Which of the following are resources often provided by professional forums and associations? Select all that apply

Options :

A : professional development

B : access to peer reviewed journals

C : peer networks

D : events discussing industry insight

Answer: A,B,C,D

Question 2

An organisation which presents an ordinary product as environmentally friendly is conducting what?

Options :

A : non-compliance

B : lack of traceability

C : blacklisting

D : greenwashing

Answer: D

Question 3

Retro Rolls Ltd is a car manufacturing organisation. Cars are produced by having several teams complete work on a specific area of the car, and then pass this over to the next team to complete their part. As a rule, no product is allowed to be sent to the next team where there is a defect or an incorrect quantity. What type of system is in place?

Options :

A : Kaizen

B : Kanban

C : JIT

D : TQM

Answer: B

Question 4

The cost of switching and the scarcity of resources affects which of the following relationship-influencing Key Performance Indicators?

Options :

A : transparency

B : co-operation

C : trust

D : power

Answer: D

Question 5

Which of the following statements about Business Process Re-engineering are true? Select ALL that apply.

Options :

A : workers make decisions

B : it is a process of continuous improvement

C : the customer is at the heart of BRP

D : it can lead to a major reduction in costs and increased competitive advantage

E : it can result in job losses

Answer: A,C,D