Question 1

The cost of switching and the scarcity of resources affects which of the following relationship-influencing Key Performance Indicators?

Options :

A : transparency

B : co-operation

C : trust

D : power

Answer: D

Question 2

Which of the following are resources often provided by professional forums and associations? Select all that apply

Options :

A : professional development

B : access to peer reviewed journals

C : peer networks

D : events discussing industry insight

Answer: A,B,C,D

Question 3

An organisation which presents an ordinary product as environmentally friendly is conducting what?

Options :

A : non-compliance

B : lack of traceability

C : blacklisting

D : greenwashing

Answer: D

Question 4

Below are details of five different companies and the data they collect. For each company, select the characteristic of the data collected and the business area it relates to.

Company 1: This company is collecting data which will assist in the designing of products- ensuring functionality at the lowest cost. The issue with the data is its seasonality.

Company 2: This company has a high number of data files. They are dismantling current ways of working to figure out if there is a more effective way to do things.

Company 3: Data collected by company 3 is collected at speed in real time. They are attempting to find any underlying patterns in the data to inform on better decision making.

Company 4: Company 4’s objective is to reduce the risk of exposure of the company to unforeseen events. Data is being collected in many different formats.

Company 5: This data is similar in format and content but is collected from a wide range of sources. The data looks at the costs and implications of raw materials used in production.

Complete the table below by listing the characteristic of the data and the corresponding business area (some options may be used twice); volume (x2), variety, velocity, variability, complexity, concurrent engineering, process design, statistical analysis, life cycle analysis, risk reduction, value engineering.

2022-06-23-14-10-20-04ed19e84a93f5476fb3a230ac6269fb

Which of the following will you put into box 10?

Options :

A : concurrent engineering

B : process design

C : statistical analysis

D : life cycle analysis

E : risk reduction

F : value engineering

Answer: D

Question 5

Retro Rolls Ltd is a car manufacturing organisation. Cars are produced by having several teams complete work on a specific area of the car, and then pass this over to the next team to complete their part. As a rule, no product is allowed to be sent to the next team where there is a defect or an incorrect quantity. What type of system is in place?

Options :

A : Kaizen

B : Kanban

C : JIT

D : TQM

Answer: B